Kraken Technologies is a company who are licensing our Kraken platform to energy suppliers globally. Current clients are EDF, EON Next, Origin, Plenitude and Tokyo Gas - with many more expected to join over the next few years.
🏠 Where you'll fit in:
We are currently implementing Kraken into a large Japanese client, and are looking to expand the team leading operational transformation alongside the platform implementation.
The Senior Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organised and get done around here, as well as the operating environment with direct responsibility for coordinating, managing, building, and delivering Kraken’s cultural change programmes alongside our client. They will need to work in partnership with the technology teams, Product Managers, and client teams.
The Client Implementation Leads: live & breathe the Kraken ways of working, identify problems, create solutions, workshops and training, and effectively communicate these to our clients. They will bring technology, people, and processes together to innovate business cultural change for our clients.
🚀 What you'll own:
Aiding in the operations transformation of clients:
As a Senior Client Implementation Lead, you would be leading the Client Implementation projects in designing cultural programmes and executing their delivery.
Work with the Kraken Transformation Director to successfully navigate clients through Kraken transformation.
Collaborate with the wider Kraken Technologies Implementation team and clients to develop and deliver a wider range of cultural transformation programmes, including leadership development and coaching.
Aid in the creation of plans, timelines, and resources required for successful deployment
Keeping track of project progress, escalating issues, and resolving blockers when they arise.
Coaching and workshop delivery:
Work closely with the wider Kraken Tech team to deliver coaching and mentorship to clients as part of their operational transformation journeys
Prepare and deliver workshop content for training groups and leadership development
Work with the client to identify needs-based operational analysis and help them translate this into programmes to deliver to their teams
We are a fast-growing company that is rapidly expanding globally and travel may be required.
You will work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients.
You must be committed to the Kraken way of delivering agile operations based on freedom, autonomy and trust that coexists with a simplified, evolving technology platform.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
🧠 What you'll bring to the party:
- Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team, this is an independent role where success relies on you trusting your gut and taking initiative.
- Time Management: Able to work independently with minimal supervision, as well as working as a team to deliver projects. You should be able to effectively plan your time and prioritise tasks and the client.
- Influential Communicator: Comfortable communicating the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, Gantt charts, and flow diagrams to aid this.
- Patience: Our clients are going through significant change, and you need to be able to support them through that curve at a pace that can sometimes feel slower than you might expect. Explanations will need patience and repetition. However, you will also need to be flexible with making changes to programmes and approaches where there is a territory specific need.
- Business Transformation Expertise: Proven track record in leading business process reengineering (BPR) and transformation projects, driving operational excellence and efficiency.
- Organisational Development: Expertise in organisational development, including enhancing structure, culture, and processes to support business objectives.
- Senior Stakeholder Management: Demonstrated experience in managing and engaging with senior stakeholders, ensuring alignment and facilitating effective communication.
- Project & Program Management: Strong background in managing and executing complex projects and programs, with a focus on delivering results within scope, time, and budget.
- Training and Coaching: Experience in designing and delivering training programs, and coaching teams to enhance performance and foster professional development.
- Language Requirement: Native in Japanese and business level of English
Skills Required
- Proven experience leading business process reengineering and transformation projects
- Expertise in organizational development, culture and operating model design
- Demonstrated senior stakeholder management and client engagement experience
- Strong project and program management experience delivering complex initiatives on time and budget
- Experience designing and delivering training, workshops, and coaching programmes
- Native-level Japanese language ability
- Business-level English
- Comfortable with agile ways of working and embedding Kraken ways of working
- Strong communication, time-management, and facilitation skills (workshops, slides, Gantt charts, flow diagrams)
- Ability to work independently, handle ambiguity, and travel as required
Kraken Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken and has not been reviewed or approved by Kraken.
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Leave & Time Off Breadth — Flexible working and policies such as flexible or unlimited leave alongside defined PTO and sick time are emphasized. This breadth allows time off to be tailored across regions.
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Healthcare Strength — Core coverage includes medical, dental, and vision in the US with company-paid life and AD&D, plus broad mental health and wellness supports. These provisions indicate robust health protection supplemented by wellbeing resources.
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Equity Value & Accessibility — An equity option scheme and stock options make ownership accessible, with some roles also able to take a portion of pay in digital assets. This expands potential long-term value beyond base salary.
Kraken Insights
What We Do
Kraken delivers transformational tech to utilities around the world to make the global transition to green energy quicker and more affordable. Part of the Octopus Energy Group.
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