Job Summary
The Senior Client Development Director role owns the overall relationship, performance, and strategic direction for the company’s largest and most complex customer accounts supported out of Hub’s warehouses, cross-docks, and consolidation centers: These customers expect customized, multi service supply chain solutions, dedicated leadership attention, and mature analytics to support growth, efficiency, and network evolution. This position is accountable for delivering service excellence, customer retention and growth enablement, and operational alignment across multiple contracts and service offerings by partnering closely with Account Operations and internal leadership teams. The role focuses on customer satisfaction, strategic planning, issue escalation, and long term value creation rather than day to day transactional execution for the few, large and complex customers requiring highly customized solutions and deep strategic engagement.
Essential Job Functions
- Serve as the dedicated executive point of contact for assigned Tier 1 clients with large footing in warehouses, cross-docks and consolidation centers, owning overall relationship health, performance outcomes, and strategic alignment.
- Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations
- Develop and execute annual and multi‑year account strategies focused on value creation, continuous improvement, and customer growth objectives
- Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision‑making and improvement initiatives
- Partner closely with Account Operations, Warehouse leaders and functional leadership in Managed Transportation, Brokerage and Intermodal BU’s to ensure execution aligns with highly tailored customer requirements and SLAs
- Collaborate with Sales, Pricing, and Finance teams on cross‑functional pricing decisions, solution design, and commercial strategy
- Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication
- Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive‑level support
- Develop strong relationships with Client’s leadership levels
- Develop understanding of Client needs including future business changes, demand/supply cycles, and areas for growth
- Remediate Client level escalated credit disputes
- Duties, responsibilities and activities may be assigned or changed from time to time.
Minimum Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred
- 8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope
- Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility
- Proven ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance
- Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support
- Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority
- Advanced analytical skills with the ability to translate data into executive-level insights and recommendations
- Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally
- Strong knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment
- Excellent communication, negotiation, and presentation skills, including leading executive business reviews and strategic discussions
- Proven ability to manage multiple complex priorities in a fast-paced, evolving environment with a high degree of autonomy
- Proficiency in Microsoft Office tools and data analysis platforms; experience with TMS/WMS systems preferred
- Willingness to travel based on customer and business needs
Salary: $100,000 - $118,150/year base salary + Bonus and Equity Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
Skills Required
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field
- Advanced degree
- 8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope
- Experience managing large, complex, multi-service customer accounts with significant revenue responsibility
- Experience developing and executing multi-year strategic plans driving growth, profitability, and operational performance
- Strong financial acumen, including pricing strategy, cost optimization, and commercial decision support
- Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority
- Advanced analytical skills and ability to translate data into executive-level insights and recommendations
- Success influencing senior stakeholders and building executive-level relationships internally and externally
- Knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment
- Excellent communication, negotiation, and presentation skills, including executive business reviews and strategic discussions
- Ability to manage multiple complex priorities in a fast-paced, evolving environment with autonomy
- Proficiency in Microsoft Office tools and data analysis platforms
- Experience with TMS/WMS systems
- Willingness to travel based on customer and business needs
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
