This is a full-time, hybrid role located in Chicago, IL, for a Customer Solutions Engineer on the Deployments team at Outcome. Outcome is expanding the Deployments team to accommodate a rapidly growing customer base. The position is a critical customer-facing, technical role that requires thorough knowledge of the Outcome platform, excellent communication skills, and excellent collaboration skills to translate customers’ business problems into technical solutions.
Key Duties & Responsibilities:
- Expertise: Develop and maintain excellent hands-on knowledge of the Outcome platform
- Client Collaboration: Lead deep deployment discovery and product requirements documentation to ensure accurate mapping of customers’ business priorities and problems into technical solutions
- Engineering and Deployment: Build and deploy production-grade AI solutions for customers using the Outcome platform
- Proactive Support: Monitor platform activity and collaborate with developers and product to spot and solve pain points before they impact clients
- Strategic Partnership: build relationships with customers, acting as both a technical expert and advocate for client success throughout their lifecycle; identify additional use cases for Outcome usage within the customer environment
- Operate AI-First: Design tools and systems to create leverage for yourself and the broader Deployments team
Qualifications:
- 3+ years in a customer-facing, technical deployment role
- Hands-on engineering experience in production: you’ve read or written code, built integrations, or shipped software
- Experience with system integration and deployment processes
- Highly organized with strong project management and execution instincts
- Strong ability to build technical trust and influence cross-functionally across Sales, Product, and Engineering teams
- Confident, polished communication skills with a proven ability to build lasting, critical business relationships both internally and externally
- Use modern AI tooling to accelerate customer-facing technical work
- Nice to have: direct experience in real estate or proptech
- Bachelor’s or advanced degree in Computer Science, Information Technology, Engineering, or a related field is preferred
Skills Required
- 3+ years working directly with external customers in technical engagements
- Experience in a customer-facing technical role
- Demonstrated experience working directly with customers in live or field environments
- Hands-On Engineering Experience in Production
- Experience with System Integration and deployment processes
- Familiarity with Operating Systems and their configurations
- Strong problem-solving and analytical skills
- Exceptional communication and interpersonal abilities
- Ability to Translate Business Problems to Technical Solutions
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
Outcome Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outcome Labs and has not been reviewed or approved by Outcome Labs.
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Fair & Transparent Compensation — A LinkedIn job posting for a Customer Solutions Engineer tied to outcomelabs.ai discloses a base-pay range of $80,000–$100,000. This indicates some role-level transparency even as broader pay frameworks are not public.
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Healthcare Strength — A current LinkedIn job listing associated with the company indicates medical, dental, and vision insurance. This points to core health coverage being part of the offering, though plan details are not enumerated publicly.
Outcome Labs Insights
What We Do
Outcome is an AI platform tailored for the commercial real estate industry. By transforming data into actionable intelligence, reports, automations, and results, Outcome empowers businesses to operate more efficiently. Trusted by leading commercial real estate (CRE) firms, our platform helps teams save time, minimize errors, and make informed decisions faster. Outcome's mission is to enable professionals to focus on impactful, strategic work and operate at the speed of insight.
Why Work With Us
We're a team of innovators, problem-solvers, and builders, with a goal of modernizing real estate operations with cutting-edge AI technology. If you're passionate about AI and excited to make a difference in the real estate, we want to hear from you.
