Senior Client Delivery Manager

Job Summary
Senior Client Delivery Manager
Location: Client site, SSF (Minimum 3-4 days/week on-site), flexibility to occasionally travel to other locations in US/Canada to meet other stakeholders
Full-time

The pay range for this role is $180K Max per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Job Summary:

Seeking an experienced Client Delivery Manager to lead delivery for our Lifesciences/Pharma client engagements. The role requires a hands-on leader who can manage delivery operations, ensure contractual compliance, build strong customer relationships, and drive business growth. The candidate will work closely with the client on-site to ensure smooth execution of Managed Services and other contractual models while proactively identifying new business opportunities.

Key Responsibilities:

Industry Expertise:

• Bring strong experience in Lifesciences / Pharma clients, understanding industry regulations, compliance requirements, and domain-specific challenges.

Client Relationship & Account Management:

• Serve as the primary delivery and relationship point for the client, ensuring high satisfaction and trust.

• Actively engage with client stakeholders to understand their evolving needs, priorities, and challenges.

• Build long-term partnerships by establishing credibility and delivering consistent results.

Business Development & Growth:

• Identify opportunities for business expansion and collaborate with sales teams to convert them into engagements.
• Support RFP responses, proposals, and pricing strategies for new opportunities.
• Track and proactively manage the opportunity pipeline to achieve growth targets.

Financial Management:

• Manage P&L, including budgeting, forecasting, and cost control.

• Monitor financial performance and ensure profitability of managed services and other delivery models.

Delivery Governance & Contract Management:

• Oversee delivery operations, ensuring adherence to contractual obligations, service levels, and quality standards.
• Implement strong governance processes, including reporting, risk management, and issue escalation.
• Experienced in managing Managed Services, Fixed-Price, Time & Material, and other contractual models.

Requirements :

• Proven experience in client delivery, Business Development in Lifesciences / Pharma industry.

• Should have handled a large team of 150+ associates across multiple geographies.

• Should have handled a revenue of around $15+ Mn annually.

• Strong business acumen and ability to identify and drive new growth opportunities.

• Experience with RFP responses, proposal preparation, and opportunity conversion.

• Experience with P&L planning and financial management of client programs.

• Collaborate well with TechM Sales team & Offshore Delivery teams

• Strong expertise in Managed Services and other delivery models.

• Excellent communication, negotiation, and stakeholder management skills.

• Willingness to work from client location at least 3-4 days per week.

• Experience in global or multi-site client engagements.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodation also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected] .