Search the 7 jobs at Eventus Solutions Group

As a CXone Engineer, you will engage with clients to enhance their customer experience through technology solutions. Responsibilities include configuring cloud telephony systems, troubleshooting technical issues, and developing remediation plans. Collaboration with clients through meetings and presentations is essential.

As a Business Analyst in this role, you'll bridge the gap between business and technical teams for deploying cloud telephony solutions like NICE CXone and Amazon Connect. You will translate technical requirements into functional specs, facilitate communication between product owners, and participate in Agile/Scrum processes, ensuring clear documentation of requirements and designs.

As a Software Engineer, you will support Cloud Contact Center platforms, handling design, development, unit testing, and debugging. Collaborating with team members, you'll also mentor others and assist with onboarding, ensuring smooth operational processes.

As a CCaaS Application Architect, you will design complex Contact Center applications, manage implementation teams, and address digital transformation goals for enterprise clients. Responsibilities include defining architectures using CXone, Genesys Cloud or Amazon Connect, leading code reviews, and ensuring solutions meet quality standards while addressing technical challenges such as API integrations and system limitations.

The Software Engineer will design and develop products and features for Cloud Contact Center platforms, handle unit testing, code reviews, and bug resolution. The role includes mentoring junior staff and collaborating with other engineers and team members, requiring experience in cloud telephony and CRM integration.

The Engagement Manager is responsible for delivering best practices and technologies to clients, managing multiple projects from planning through execution, and presenting solutions. They drive project ownership, assist with technology assessments, manage risks, and work closely with clients to ensure successful delivery.

As a CCaaS Application Architect, you'll engineer complex Contact Center applications, manage project initiatives, and guide clients in technical decisions while also diving into code for complex problems. Your role involves leading a team, ensuring quality standards, and creating scalable designs for communication systems.