The Software Engineer will design and develop features for Cloud Contact Center platforms, focusing on IVR and ACD development, API integrations, and unit testing, while collaborating with team members.

The Business Analyst will bridge technical and business teams for CCaaS deployment, ensuring clear requirements and involvement in Agile processes.

The Amazon Connect Senior Engineer will design, develop, and implement complex cloud contact center applications, optimize solutions, and lead CCaaS implementations while advising on technology strategies.

Lead and manage large-scale user studies projects while ensuring compliance, customer engagement, and effective team leadership to drive revenue expansion.

The role involves architecting and delivering Microsoft Dynamics 365 Contact Center solutions, leading implementations, integrating AI technologies, and ensuring solution scalability.

Design and optimize conversational flows for virtual agents, ensuring user satisfaction and alignment with client goals. Collaborate with teams and analyze user feedback.