Assist with user testing execution, participant recruitment, and support User Research staff day-to-day. Ensure participant comfort and data collection efficiency.

Lead design and implementation of AWS contact-center (Amazon Connect) solutions, owning end-to-end development (routing, IVR, APIs, integrations), reusable code libraries, testing strategy, migrations, optimization, and technical leadership across pre- and post-sales engagements.

The Application Architect will design and enhance solutions in Microsoft Dynamics 365 and Power Platform, lead configurations, and address troubleshooting issues while guiding business users.

The LiveVox Developer will design and develop integrations, manage omnichannel workflows, and provide technical expertise while collaborating with cross-functional teams.

Engineer and lead complex AWS contact center (Amazon Connect) implementations, owning end-to-end solution design, IVR and routing, API integrations, reusable code libraries, testing strategies, and migration efforts. Act as subject matter expert across pre- and post-sales, collaborate with clients and IT architecture teams, and provide technical leadership, optimization, and team management for CCaaS projects.

The Senior Software Engineer will design, develop, and maintain Cloud Contact Center technologies, mentor team members, and resolve bugs in production environments.