Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of three days a week, with the potential to work two days remotely. Core in-office days are Tuesday, Wednesday, and Thursday, but will be determined by business needs.
We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or Cincinnati, Ohio.
Essential Job Functions and Responsibilities
Manage a portfolio of commercial general liability, including small to medium-sized construction defect losses, and commercial auto claims throughout the United States.
Investigate claims to evaluate coverage, liability, damages, and claim exposure.
Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
Analyze and negotiate settlements to achieve appropriate claim outcomes.
Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
Authorize payments within delegated authority and ensure timely and accurate claim handling.
Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.
Bachelor's degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
Generally, 5+ years of commercial casualty claims handling experience.
Experience handling commercial general liability and/or commercial auto claims.
Strong analytical, negotiation, communication, and organizational skills.
Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
Ability to travel as needed.
Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures.
Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters.
Experience attending mediations, settlement conferences, depositions, and trials.
Experience developing and executing claim resolution strategies on complex casualty matters.
Professional designation such as CPCU, AIC, ARM, or progress toward designation preferred.
Company:
MCC Mid-Continent Casualty CompanyBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- Bachelor's degree in Business, Risk Management, Insurance, Finance, or related field, or equivalent experience
- Generally, 5+ years of commercial casualty claims handling experience
- Experience handling commercial general liability and/or commercial auto claims
- Strong analytical, negotiation, communication, and organizational skills
- Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management
- Ability to travel as needed
- Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures
- Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters
- Experience attending mediations, settlement conferences, depositions, and trials
- Experience developing and executing claim resolution strategies on complex casualty matters
- Professional designation such as CPCU, AIC, ARM, or progress toward designation
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
