Senior Claims Examiner

Job Classification:

Operations - Insurance Operations

The Retirement Service Delivery organization is seeking a Senior Claims Examiner in our Pension Risk Transfer Retirement Claims team. The successful candidate will be accountable for the experience of the Annuitant as they navigate key retirement claims transactions and help to move claims into good order by verbal and written communication.  The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations.

We are looking for individuals who are dependable self-starters, who have a growth mindset and initiative to show up, work hard and grow.

What you'll do:

• Create an efficient, accurate, and seamless experience for the annuitant.

• Complete calculations for retirement benefits.

• Create retirement claims packages that contain retirement options and benefit amounts.

• Determine that the Annuitant’s paperwork is in good before processing the retirement claim.

• Communicate to our annuitants in a professional manner, both verbal and written to bring claims into good order.

• Apply procedures and interpret contractual provisions.

What you'll need:

• Proficiency with basic computer skills, including typing, keyboard usage, and familiarity with Windows-based applications and the internet.

• High accuracy and attention to detail are critical for success in this role.

• Strong mathematical skills; experience with numbers and mathematical analysis is a plus.

• Excellent analytical and decision-making abilities.

• Superior verbal and written communication skills.

• Ability to learn and retain a large amount of technical information in a relatively short period.

• Receptive to detailed and frequent performance feedback.

• Strong organizational and prioritization skills, with the ability to meet deadlines.

• Intermediate skills in Excel, Word, and Adobe applications.

• Experience with annuities or retirement plans is a plus, but not required.

• Ability to excel both in a team environment and independently.

• Impeccable organization, time management, and problem-solving skills.

• Availability to work overtime on short notice.

• Ability to thrive in a fast-paced and constantly changing environment.

Additional Requirements:

This position will work virtually, therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.

• Quiet area in your home with minimal distractions and noise free.

• Reliability and Dependability throughout our training program, and beyond, is required.

What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $45,700.00 to $75,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.