Senior Claims Examiner - Cyber/Technology/Media/Crime

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Have you thought about how exciting and rewarding managing your own book of volatility claims could be? If so, why don’t you apply for the Sr. Claims Examiner position!

About the US Claims team:

The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in house roles, working together to provide the ultimate product we offer to the market. Sr. Claims Examiners are empowered to manage their claims directly with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The role:

Superior claims service is central to our corporate culture and brand. Sr. Claims Examiners are an integral part of our in-house claims servicing team. This is not a “back office” role. Sr. Claims Examiners interact daily and directly with our clients and business partners, so a passion for superior customer service and professionalism are key characteristics of the role. 

Sr. Claims Examiners excel at proactive claims management and control of external  vendors and third-party administrators. They take a leading role in standard to medium volatility claims and coverage analysis.  Requires minimal level of managerial direction and guidance on routine matters falling within authority levels. Able to interact professionally with internal and external business partners and represent claims department.

What you’ll be doing as the Sr. Claims Examiner:

• Independently manage a book of Cyber, Tech PL, Media and/or Crime Claims in accordance with Hiscox’s Values and the appropriate legal and regulatory framework.
  • Timely and accurately evaluate coverage and draft position letters
  • Keep senior claims management timely and adequately informed of key claims and issues
  • Liaison directly with insureds, underwriters and brokers on a daily basis
  • Maintain timely and accurate file documentation
  • Maintain target service levels

• Utilize broad handling authority to employ best practices and Hiscox guidelines to reach early resolutions favorable to Hiscox’s customers and business.
  • Strategize with insureds and defense counsel to develop and implement best plan to drive favorable resolution
  • Communicate clearly and professionally with defense counsel to gain early understanding of liability, risk exposure, and costs
  • Continually assess exposures and adequacy of claims reserves
  • Proactively and professionally manage claims to control defense counsel and costs in cooperation with insureds and counsel
  • Actively monitor and participate in underlying negotiations/litigation
  • Attend mediations and/or settlement conferences where appropriate; travel as required
  • Mentor junior Claims Examiner

Our must-haves:

• 5+ years of claims adjusting ,  examiner experience or degree in insurance/risk management required.  Paralegal certification also considered.
• Minimum Bachelor's Degree or equivalent work experience; Law degree preferred.
• Passion for great customer service, including strong ability to establish a positive rapport with our clients, brokers and business partners 
• Excellent analytical skills
• Excellent verbal and written communication skills 
• Excellent time management and organizational skills
• Team-oriented, with ability to excel in a collegial environment
• Active insurance adjuster’s license strongly preferred

Please note that this position is hybrid and requires two (2) days in office weekly. Position can be based in the following office locations:

• Atlanta, GA
• Chicago, IL
• Hartford, CT
• Manhattan, NY

Salary range: $80k-$110k

Hiscox Values

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

• Courage: Dare to take a risk
• Human: Clear, fair & inclusive
• Ownership: Passionate, commercial & accountable
• Integrity: Do the right thing, however hard
• Connected: Together, build something better

About Hiscox US

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 420 employees mostly operating out of several major cities – Manhattan, Atlanta, Chicago, Hartford, and Scottsdale.  Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

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