Senior Claims Data Analyst

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This role currently reports once per month to the Dearborn, Michigan administrative office building. Preferred candidates should live within a commutable distance to the Dearborn, Michigan area or be willing to travel for monthly meetings.

Senior Claims Data Analyst -AAA The Auto Club Group

Reports to: Manager Claims Reporting and Analysis

What you will do:

Serves as a subject matter expert to senior leadership and the Claims organization on reporting and data analysis. Ensures consistency and reliability in measuring, tracking, analyzing and reporting data for the Claims organization.  Performs data extractions from existing systems, prepares production reports and conducts trend analysis across all areas within Claims. Responsible for ad hoc reporting and data production related to litigation activities or government requests.

• Develops and enhance claims and litigation reporting, using visualization or predictive analysis for data-driven decision making in the Claims and Litigation areas.   

• Meet with various business lines to identify data requirements. 

• Act as the data consultant on projects documenting progress and results

• Produce reports to monitor goals and metrics, leveraging data reporting to drive business changes within the business units

• Create dashboards to identify trends and patterns.  

• Analyze data to identify problems/trends and make improvement recommendations. 

• Use various tools to enhance reporting/analytic and data presentations. 

• Meet with senior management to explain statistics, budgetary variances, etc. 

• Liaise with departments (e.g. Finance, Human Resources, Actuarial, etc.) for statistics/information or the large-scale project coordination. 

• Confer with General Counsel on legal matters and associated reports and/or projects. 

Supervisory Responsibilities:

None

How you will benefit:

• A competitive annual salary between $85,000.00 - $100,000.00

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

We’re looking for candidates who:

Required Qualifications:

Education:

• Bachelor’s degree in business administration, Finance, Information Systems, Insurance or a related field, or equivalent experience

Experience:

• Analyzing data to identify trends and assess impact

• Utilizing computer software (e.g. Word, Excel, PowerPoint, Tableau, Google Cloud Platform) to format data bases, write queries, generate reports, etc.

• Prioritizing work assignments

• Coordinating data projects

• Designing real-time performance metrics and dynamic, interactive data dashboards tailored for the business units

• Using programming languages (e.g. Visual Basic, SQL)

• Analyzing and summarizing data with Tableau or similar tool

• Business planning and consulting Claims

• Identifying, researching and resolving moderately complex to complex business problems

Skills and Ability to:

• Format and prepare written reports

• Contribute expertise in content knowledge

• Communicate effectively in a work environment

• explain statistics and interpret data for management personnel

• Prepare and present recommendations to all levels for management

• Work effectively in a team environment

• Perform various concurrent activities

• Possess strong interpersonal, communication, investigative and analytical skills

• Exhibit excellent oral and written communication skills for report preparation Plan and manage projects including research and analysis

Preferred Qualifications

Experience:

• Strong experience in Tableau, Google Looker Studio, power BI, or similar applications
• Developing or using software for predictive models
• SQL experience strongly perferred
• Developing strategic tables
• Project management experience a plus, but not required

Knowledge of:

• Claim processing systems a plus, but not required
• Claims and/or claims litigation policy provisions, principles and concepts a plus, but not required
• Data modeling for Six Sigma or similar projects

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operation unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership.  This is subject to change based on amendments and/or modifications to the ACG Flex Work policy

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.