Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The roleWhat will you be doing?
Position: Senior Claims AssessorLocation: Basingstoke or Dorking with Hybrid Working.
What will you bring?
Remote contract may be considered for candidates living outside reasonable travelling distance of our office locations
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
We’re looking for Senior Claims Assessors to join us here at Unum, where you’ll play a vital role in delivering financial security and support to individuals and families during life’s most challenging times.
You’ll bring a minimum of five years’ relevant experience assessing Income Protection claims, with the ability to manage complex claims with technical precision. Alongside your strong communication skills, empathy, and analytical mindset, you’ll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.
What you’ll be doing:
• Claims Management: Proactively assess claims from both medical and financial perspectives, ensuring accurate interpretation of policy documentation and timely decisions.
• Customer Focus: Deliver exceptional service by maintaining regular, clear communication and adhering to Treating Customers Fairly principles.
• Technical Leadership: Support the Claims team with payment checking, mentoring, and coaching, helping to build technical capability across the department.
• Collaboration: Work closely with rehabilitation teams, clients, and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
• Continuous Improvement: Contribute to process enhancements, participate in change initiatives, and provide valuable management information.
We’re seeking individuals with:
• At least 5 years’ experience assessing Income Protection claims, including complex and long term cases
• Strong understanding of long-term medical conditions, NHS systems, and rehabilitation processes.
• Experience using claims management tools such as functional assessments.
• Excellent relationship-building, negotiation, and conflict resolution skills.
• Demonstrated ability to coach and mentor junior team members.
The ideal candidate will come from a similar background in Group Risk Insurance.
The successful Senior Claims Assessor can expect:
• 8.5% bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.
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Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UKSimilar Jobs
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
