In this role, you will:
- Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
- Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
- Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
- Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
- Build and maintain strong relationships with local stakeholders and regulatory bodies.
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
- Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
- Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
Qualifications
- Bachelors Degree
- 8+ years leading the business side of relevant large-scale operations
- 3+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
- Ability to work on-site at your market’s facilities
- Ability to travel when necessary
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
Zoox Insights
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What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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