At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
As a Senior Circle Leader, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. Responsible for the day to day Management of the Team,whilst ensuring that all operational procedures and other directives are adhered to.
- Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
- Coordinate all organization’s operations.
- You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
- You will manage a team of managers,and other direct reports.
Qualifications:
- At least 3 years experience as a Team Leader
- Strong Leadership Skills
- Preferably with Customer Service, Telco and Technical Support background
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What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
