Life @ AP+:
We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.
The Purpose
- Working in a 12-month max term contract, the Senior Change Manager is responsible for shaping and delivering end-to-end change across a diverse portfolio of technology, product and business initiatives.
- The role primarily delivers change for small to medium technology initiatives within the project portfolio, working alongside squads. Depending on business priorities, the role may also partner with business leaders to support strategic business-led change initiatives focusing on people, capability and ways of working.
- The role leads the development of integrated change, communication, engagement and learning approaches, builds change capability across leaders and delivery teams, and contributes to the continuous improvement of change practices across AP+.
Core Accountabilities
- Shape and deliver end-to-end change strategies and plans that support successful AP+ initiatives
- Create and deliver targeted change, communication, engagement and learning approaches that drive adoption
- Coach and support leaders and delivery roles to strengthen change capability across initiatives
- Contribute to continuous improvement of change practices through the Change Community of Practice
Experience and Capability
- Change management certification essential
- 5+ years proven experience in leading and delivering change management in complex or evolving environments
- Comfortable working autonomously, while actively collaborating with a supportive and experienced change team.
- A roll-up-your-sleeves approach; hands-on in developing change collateral, assessing impacts, and designing practical mitigations that work in the real world
- Genuine interest in shaping behaviours and mindsets across the business
- Confidence navigating ambiguity and connecting the dots between strategy and delivery
- Clear, engaging communicator who builds trust and influence at all levels
- Confident working in agile and waterfall
We recognise that candidates may not meet every criterion listed. If you believe your experience and capabilities align with this role, we encourage you to apply.
What happens next:
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.
AP+ are not partnering with Recruitment agencies for this role.
Skills Required
- Change management certification
- 5+ years leading and delivering change management in complex or evolving environments
- Ability to work autonomously while collaborating with a change team
- Hands-on experience developing change collateral, assessing impacts, and designing mitigations
- Experience coaching and supporting leaders to build change capability
- Experience in both agile and waterfall delivery approaches
- Strong communication, influencing and stakeholder engagement skills
What We Do
Introducing Australian Payments Plus Australian Payments Plus (AP+) brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future. Operating in the public interest, AP+ is a member-owned organisation, with a diverse range of members including Australia’s domestic banks, international banks operating in Australia, some of the country’s largest merchants, payment service providers and payment processors, together with a range of challenger and disruptor brands focused on specific markets and products.
