Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and adoption strategies, and engage with stakeholders across all levels. Support the planning and execution of communication and stakeholder engagement activities through change initiatives, organizational campaigns, stakeholder enablement, and risk culture building programs. Provide day-to-day coaching, content review, and prioritization support to junior team members. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Lead change management efforts for complex projects and strategic initiatives, applying advanced frameworks, and influencing stakeholder alignment.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsibilities- Lead development of change strategies and plans.
- Collaborate with enterprise communications partners to align executive messaging with change strategies or key messaging. Prepare and review communications, including blog posts, emails, chat messages, and newsletter blurbs. Use tools like AEM, Staffbase, and MS Teams.
- Conduct change readiness and adoption assessments and define success metrics for change initiatives (e.g., risk and impact assessments, stakeholder inventories).
- Mentor junior team members.
- Lead change retrospectives and lessons learned sessions.
- Collaborate with HR, Communications, and PMO teams.
- Drive alignment across multi business units and ensure change strategies support enterprise priorities and stakeholder readiness
- Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.
- May perform other duties as assigned
- 5+ years of experience in change management or related field.
- Complete knowledge and understanding of business area/specialization.
- Strategic communication.
- Executive stakeholder management.
- Change risk mitigation.
- Coaching and mentoring.
- Cross-functional collaboration.
- Advanced knowledge of change frameworks (e.g., ADKAR, Kotter).
- Strong leadership and influence skills.
- Experience managing change in large-scale initiatives.
- Advanced stakeholder influence techniques.
- Experience with AI-enabled change tools.
- Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience.
Desired Qualifications
- Master’s Degree or MBA.
- Prosci or equivalent certification.
- Significant Communications experience.
- Proficiency in tools like Staffbase and AEM.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- 5+ years of experience in change management or related field
- Bachelor's Degree in Business, Communications, Organizational Development, or related field
- Complete knowledge and understanding of business area/specialization
- Strategic communication
- Executive stakeholder management
- Change risk mitigation
- Coaching and mentoring
- Cross-functional collaboration
- Advanced knowledge of change frameworks (e.g., ADKAR, Kotter)
- Strong leadership and influence skills
- Experience managing change in large-scale initiatives
- Advanced stakeholder influence techniques
- Experience with AI-enabled change tools
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
