Senior Change Management Associate

Let’s be #BrilliantTogether

ISS STOXX is growing! ISS STOXX is actively looking for an Senior Change Management Associate to Join the Mumbai Team (Goregaon East).

Overview:

The Senior Change Management Associate plays a pivotal role in managing the lifecycle of all IT changes, ensuring they are properly documented, evaluated, authorized, prioritized, planned, tested, and implemented with minimum risk to the organization's IT environment and its services. This role focuses on maintaining high levels of service availability and reliability by mitigating the risks associated with change-related incidents.

Responsibilities:

Change Management Process:

• Implement and maintain the IT Change Management process, ensuring adherence to ITIL best practices.

• Act as the point of contact for all change-related activities within the organization.

• Facilitate Change Advisory Board (CAB) meetings to review, approve, or reject proposed changes.

• Ensure that all IT changes are categorized and prioritized according to their impact and urgency.

• Create and maintain detailed change records for all planned changes, ensuring clear communication and documentation.

Risk Management:

• Assess the impact and risk of proposed changes on business operations and IT services.

• Ensure that adequate risk mitigation plans are in place for high-risk changes.

• Collaborate with stakeholders to ensure that the impact on end users is minimized.

Planning and Coordination:

• Coordinate with project managers, technical teams, and service owners to ensure changes are properly planned, tested, and implemented.

• Develop detailed change implementation plans, including fallback and contingency options.

• Ensure that appropriate testing and validation are performed before implementing changes in the live environment.

Communication:

• Provide clear and timely communication about upcoming changes to stakeholders and end users.

• Ensure that business units are informed about the status of changes and any potential impacts.

• Communicate changes and their outcomes to relevant teams, including post-implementation reviews.

Post-Change Review:

• Conduct post-implementation reviews (PIR) to assess the success of changes and capture lessons learned.

• Track and report on change success rates, including the identification of trends and improvement opportunities.

Continuous Improvement:

• Review and analyze the effectiveness of the change management process, recommending and implementing improvements.

• Ensure that all changes are aligned with IT service management (ITSM) and ITIL frameworks.

Compliance and Governance:

• Ensure compliance with all regulatory, security, and audit requirements related to IT changes.

• Maintain detailed documentation for audit purposes, ensuring traceability of all changes.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• 5-7 years of proven experience in IT Change Management, IT Service Management, or related roles.

• Experience with ITIL and ITSM frameworks, with a strong understanding of change, incident, and problem management.

• ITIL Foundation certification (ITIL v3 or ITIL 4); additional certifications in project management (e.g., PMP, Prince2) are a plus.

• Familiarity with IT change management tools (e.g., ServiceNow, Remedy).

• Understanding of various IT infrastructure components and enterprise systems (networking, databases, applications).

• Strong organizational, analytical, and problem-solving skills.

• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations.

• Ability to work under pressure and manage multiple high-priority tasks.

• Strong leadership skills with the ability to influence and drive consensus.

• Experience in managing large-scale changes in complex, global IT environments.

• Previous experience working within an IT operations, service delivery, or project management role.

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What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation. 

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

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