Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo provide technical support and troubleshooting, at a country level, for key software applications, including core banking and integration systems. Support the planning of support activities to help optimise performance, security, and reliability. Resolve incidents within MTTR targets, assist with system upgrades, and implement standard improvements. Monitor application performance, support security efforts, and contribute to existing support frameworks to ensure stability and efficiency.
QualificationsBachelor of Information Technology or related
Experience
- 5 years: experience in supporting applications, preferably within banking, financial services, or a similar industry. Experience with core banking systems, peripheral applications, and integration platforms such as ESB or middleware solutions.
- Experience in managing incidents, troubleshooting, and resolving technical issues within defined SLAs and MTTR targets. Some experience in supporting application upgrades, patches, and releases.
Behavioural Competencies:
- Examining Information
- Following Procedures
- Interpreting Data
- Producing Output
- Upholding Standards
Technical Competencies:
- Data Integrity
- Data Management (Administration)
- Product and Services Knowledge
- Project Management
- Reconciling Financial Records
Key Focus Areas:
- Review technical specifications for changes affecting the in-country core banking, pricing, and integration systems. Verify analysts accurately incorporate requirements, ensuring that documentation adheres to standards for system integrity and alignment with business needs.
- Collaborate with business and systems analysts to document specifications for new systems and updates to existing systems, ensuring that technical specifications align with the business's actual needs and goals.
- Provide technical insights on the potential impact of proposed changes on existing systems, functionality, and interfaces, reporting to senior team members.
- Support the local testing and deployment of new functionalities and changes by ensuring test environments closely mirror production, to identify potential issues that might only arise in a production-like setting.
- Support the execution of daily, monthly, and annual data loads into interfacing systems and the main data centre, review error logs, and resolve data transfer issues. Provide standby support during application maintenance and changes, ensuring response to issues during production transfers to minimise downtime and maintain system integrity.
Skills Required
- Bachelor of Information Technology or a related field
- Five years of experience supporting applications, preferably in banking, financial services, or a similar industry
- Experience with core banking systems, peripheral applications, and integration platforms such as ESB or middleware
- Experience managing incidents, troubleshooting, and resolving technical issues within defined SLAs and MTTR targets
- Some experience supporting application upgrades, patches, and releases
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
