Senior Capacity Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Description
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
This position reports to: Manager, Capacity Operations.
We are a hardworking team with a sense of humor, always adapting and evolving. Our passion for our product is matched only by our dedication to our customers. We set high expectations for ourselves and encourage a culture of continuous improvement. A career at ServiceNow means challenging yourself to be your best.
What you get to do in this role:

• We are an Operations team that is responsible for the capacity of ServiceNow customers.
• Manage, monitor, and manipulate the server farm behind ServiceNow's cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow's customer base.
• Drive and Enhance processes and tools necessary to simplify and provide consistent project execution.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.
• Use your experience in systems engineering, scripting development, and networking to proactively prevent repeatable issues.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Qualifications
To be successful in this role you have:

• 4+ years of relevant experience.
• Deep knowledge of Linux System Admin skills preferably hands-on on Centos and RedHat 8 plus.
• Experience with Cloud technologies.
• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Postgres/MySQL database administration, troubleshooting, and performance tuning.
• Intermediate to Expertise in Networking skills, IP addressing, and routing.
• Experience in understanding of ServiceNow Platform is a bonus.
• Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments.
• Good understanding of enterprise-class server hardware eg. Dell.
• Good understanding of storage concepts such as NFS, iSCSI, S3, backup and restore policies.
• Team-first attitude and uncompromising attention to detail.
• Team collaboration and fit are essential.
• Experience in fast-paced operations and engineering environments.
• Participate in 24/7 On-call rotation.

GCS-23
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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