Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Product or Capability Management experience driving technology enabled initiatives in Contact Center applications
- Develop, maintain, and oversee delivery of the product roadmap for Contact Center Applications
- Define the vision for Optum's Contact Center platform in collaboration with relevant stakeholders and business partners to understand and anticipate their needs
- Translate business need into clearly documented requirements and work with Technical Product Owner/Delivery leads to refine as appropriate
- Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans
- Ability to write and manage business requirement documents, mapping documents and functional specifications. Act as the liaison between business, developers, and project management groups
- Continuously and transparently communicate with internal stakeholders the prioritization of the Product Backlog and the status of development efforts via Product Demos and Release Plans
- Work with Scrum Masters to help direct, motivate, and guide the delivery teams
- Provide direction and support to development and quality assurance teams
- Work concurrently on several projects, each with specific instructions that may differ
- Work independently on projects, where tasks are self-determined and not specifically assigned
- Build positive professional relationships with internal and external customers
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- BE/ B.Tech /MCA/M. Tech/MBA
- CSPO or POPM certification
- 7+ years of relevant experience in US Healthcare/ Contact Center industry
- 5+ years of product owner / product management experience
- Experience in Creating User Stories, Features
- Understanding of Contact center architecture
- Familiarity with AI and related Use cases in contact center industry
- Working knowledge of CA Rally /Aha/Jira, etc
- Proven solid Communication skill
- Flexibility with working on USA overlap shift timings (3:30 pm to 1:00 AM)
Preferred Qualifications:
- Experience of any contact center platform like Amazon Connect/Genesys
- Experience of working in a contact center
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- BE, B.Tech, MCA, M.Tech, or MBA degree
- CSPO or POPM certification
- 7+ years of relevant experience in the US healthcare or contact center industry
- 5+ years of product owner or product management experience
- Experience creating user stories and features
- Understanding of contact center architecture
- Familiarity with AI and related contact center use cases
- Working knowledge of CA Rally, Aha!, Jira, or similar tools
- Strong communication skills
- Flexibility to work USA overlap shift hours from 3:30 PM to 1:00 AM
- Experience with Amazon Connect, Genesys, or another contact center platform
- Experience working in a contact center
Optum Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave (six weeks), paid caregiver leave (up to two weeks), Bright Horizons back-up care, and adoption assistance up to $10,000 are prominently included. Feedback suggests these family supports meaningfully aid work-life balance and are often highlighted as strengths.
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Retirement Support — A 401(k) with company match is available to all employees, including part-time staff, alongside other financial protections like disability and life insurance. Feedback suggests broad access and matching make retirement support a core pillar of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers discounted company stock, with some roles also eligible for sign-on or performance bonuses. Feedback suggests the ESPP is a standout financial perk that helps employees build ownership over time.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
