Senior Capability Analyst

Requisition Number: 2367862
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
UnitedHealth Group is seeking a Product Owner to lead and scale our enterprise Invoca Call Intelligence platform. This role is responsible for driving platform adoption, enabling marketing attribution, and delivering actionable insights across multiple lines of business.
As adoption continues to grow, this role will serve as the primary owner of the platform, ensuring successful onboarding of new business groups, maintaining operational excellence, and delivering high-quality analytics and reporting.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Serve as the end-to-end Product Owner for the Invoca platform, including roadmap, operations, and stakeholder engagement
• Lead onboarding new business groups, including configuration, setup, training, and adoption support
• Manage migration initiatives from legacy call tracking solutions to the enterprise Invoca platform
• Own and operate the intake and production support model, including triage, prioritization, and execution of requests
• Partner with marketing, analytics, and technology teams to ensure accurate attribution and performance insights
• Design, build, and maintain reporting dashboards to support business decision-making
• Act as the Subject Matter Expert (SME) on Invoca platform capabilities, governance, and best practices
• Ensure data quality, platform standards, and governance are consistently applied across all use cases
• Support integration with G360 Care Delivery CRM, including validation and troubleshooting of patient matchback and attribution reporting

Key Outcomes / Impact:

• Scalable onboarding of new business units to the platform
• Improved marketing attribution and call analytics insights
• Strong governance and standardized platform usage
• Enhanced stakeholder experience through reliable reporting and support
• Reduced operational risk as platform adoption

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Any product management certification or technology certification (for example: Adobe Analytics, PMP, CAPM, CSM, PSM etc.)
• 4+ years of experience in Product Ownership, Product Management, or Capability Management

Preferred Qualifications:

• Experience with Invoca or similar call intelligence / call tracking platforms
• Experience working with marketing technology, analytics platforms, or call tracking systems
• Experience managing cross-functional stakeholders and business requirements
• Ability to manage multiple initiatives in a fast-paced, enterprise environment
• Strong understanding of data, reporting, and performance measurement
• Familiarity with CRM systems (e.g., G360, Salesforce, or similar)
• Experience with marketing attribution and digital campaign measurement
• Experience using Salesforce (building reports and dashboards)
• Background in healthcare, payer/provider systems, or regulated environments
• Experience building dashboards (Power BI, Tableau, etc.)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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