Senior Candidate Experience Coordinator

We are excited to seek a passionate and experienced Senior Candidate Experience Coordinator to join our team and drive operational excellence as a regional CX POD owner. This role is ideally suited for an individual with extensive expertise in scheduling, stakeholder engagement, team oversight, and reporting, who is eager to shape processes and support a world-class candidate experience.
You will assume a dual role: managing high-volume interview coordination while overseeing the performance and delivery of your regional coordination team. This position is critical to the success of our global hiring operations and will provide you with the opportunity to enhance your leadership skills, influence strategy, champion change, and collaborate with cross-functional and cross-regional teams.
What We're Looking For
We seek a candidate who combines strong operational and coordination skills with a strategic mindset and readiness for leadership. This role is ideal for someone who has previously worked in a senior coordinator or supervisor-level position and is prepared to take on broader management and operational responsibilities.
More About You

• 4-6 years of experience in recruitment coordination, with at least 1-2 years in a senior or supervisory role.
• A problem-solver with a "make it happen" mindset-you anticipate issues before they arise.
• Highly organized, composed under pressure, and adept at managing multiple workstreams simultaneously.
• A clear communicator who can build trust among recruiters, candidates, and internal teams.
• Hands-on experience with ATS, dashboards, or HR tools (e.g., iCIMS, Workday, GoodTime) and confidence in using data/reporting to influence and make informed decisions.
• Proven ability to supervise or guide others, manage escalations, support and enhance performance, and build a high-performance POD.
• A keen eye for process improvement, with a passion for elevating both team efficiency and candidate experience.

Why You'll Love Working With Us
We work diligently and celebrate our achievements as a global team. With a robust onboarding program and continuous learning opportunities, we will ensure you ramp up quickly and continue to grow in your role. You will be at the center of our recruiting operations, driving team performance, streamlining processes, solving problems, and helping us attract the best talent to the business.
POD Supervision

• Lead day-to-day oversight of a regional coordination POD (P0-P20 level reports), ensuring efficiency in queue and ticket management.
• Manage team capacity and performance, including load distribution and daily tracking of SLAs.
• Serve as the primary escalation point for process blockers, tool issues, or delivery concerns, resolving independently and partnering with the global functional lead as needed.
• Build and maintain strong relationships with recruiters, TA leaders, and business leaders in the region to ensure visibility, support delivery needs, and enhance the candidate experience.
• Own regional ticket tracking and resolution, process compliance, and escalation hygiene.
• Identify, champion, and support the implementation of CX transformation initiatives to streamline scheduling processes.
• Drive regular regional reporting to inform scheduling operations, surface blockers, and advocate for support from stakeholders.
• Monitor POD support on the interviewer channel SLAs and refine interviewer engagement strategies with minimal disruption.

Scheduling & Coordination

• Handle complex or high-priority scheduling requests and provide surge support during peak volumes.
• Create and maintain weekly scheduling capacity plans, ensuring regional balance and alignment with interviewer supply and demand.
• Proactively partner with recruiters, TA regional leaders, and interviewers to remove blockers, solve problems, and ensure a smooth experience for all parties.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $100,800 - $131,600
Zone B: $90,900 - $118,675
Zone C: $83,700 - $109,275
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .