Senior Business Transformation Consultant (Sales Transformation)

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic, end-to-end experiences that promote growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

As a Senior Sales Transformation Consultant, you will be reporting to our VP of Business Consultancy Services.

The Role:

We are seeking highly experienced and dynamic consultants to architect, orchestrate, and implement complex multi-year strategic business transformations. This role is pivotal in driving operational excellence and strategic alignment across businesses with a specificity in sales and service driven industries. This role offers a hybrid work mode. Depending on the project scope, being onsite at the client might be a part of the role.

• Lead the design, architecture, and implementation of operating model transformation programmes.

• Oversee front and mid-office transformation design, including operating model development.

• Manage business transformation focusing on business operation models, sales and service optimization, and operational excellence.

• Direct operating model transformations, covering front, middle, and back-office functions.

• Conduct business operation assessments, identifying improvement areas and prioritizing initiatives.

• Drive accelerated transformation programs to achieve cost reduction and implement new ways of working.

• Develop strategic missions, target pictures, and roadmaps for transformation journeys

• Execute value-oriented redesigns and reorganizations to optimize businesses

• Advise C-level management and set up and run effective change management measures and programs.

• Take the lead in adjusting plans to changing business contexts. Find pragmatic and effective solutions to business realities.

• A degree in business or a comparable field of study. A higher degree, Ph.D. or MBA, is an advantage.

• Minimum 3 to 7 years of strategic consulting experience in professional services, industry, or renowned consultancies.

• Exceptional communication and presentation skills, especially at C-level.

• Proven track record in leading large-scale transformation programs.

• High level of expertise in operating model design, end-to-end process improvements, and operational excellence.

• Ability to develop and implement strategic roadmaps and transformation narratives.

• Collaborative team spirit and a continuous learning mindset.

• Experience in key account management is an advantage

• Fluent in written and spoken English, with high proficiency in German and/or French.

Inclusion and Diversity

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age, as well as sexual orientation and identity. As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

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