Position Compensation Range:
$88,000.00 - $145,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
• Use line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects.
• Works with technology area to identify technology opportunities and share the our strategy.
• Leads brainstorming, conceptualization, prioritization, and initiation for future system use and enhancements.
• Works with technology area to clarify our requirements where needed and helps develop the test strategy and plan for large projects.
• Researches complex system issues and coordinates resolution.
• Evaluates business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.
Specialized Knowledge & Skills Requirements
• Strong written and verbal communication skills.
• Strong organization and multi-tasking skills; able to manage self and projects.
• Strong intellectual curiosity and drive for continuous improvement; track record of demonstrating initiative and learning on the fly; tech-savvy.
• Demonstrated experience providing customer-driven solutions, support, and service.
• Demonstrated experience leading and successfully delivering technical process automation projects.
• Demonstrated advanced proficiency with relevant programming languages, (languages may vary by division or department).
• Demonstrated advanced proficiency with data extraction from relational databases and big data repositorie (technologies may vary by division or department).
• Demonstrated advanced proficiency with business intelligence and collaboration software.
Licenses
• Not applicable.
Travel Requirements
• Up to 10%.
Physical Requirements
• Work that primarily involves sitting/standing.
We will expect you to work 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations:
Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden
Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507;
Phoenix, AZ 85034
#LI-Hybrid
Additional Information- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-PT1Skills Required
- Strong written and verbal communication skills.
- Strong organization and multi-tasking skills; able to manage self and projects.
- Strong intellectual curiosity and drive for continuous improvement; tech-savvy.
- Demonstrated experience providing customer-driven solutions, support, and service.
- Demonstrated experience leading and successfully delivering technical process automation projects.
- Demonstrated advanced proficiency with relevant programming languages.
- Demonstrated advanced proficiency with data extraction from relational databases and big data repositories.
- Demonstrated advanced proficiency with business intelligence and collaboration software.
- Ability to travel up to 10%.
- Work hybrid: expected to work 10 days per month from the office and reside within ~35-50 miles of specified office locations.
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
-
Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
-
Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
-
Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
