Senior Business Systems Analyst

DXG is Wolters Kluwer's central product technology organization. 

We are a team of more than 7,000 professionals united under one mission: To drive faster, customer-focused innovation through next-generation technology and lean product development. 

Digital eXperience Group

The Wolters Kluwer Digital eXperience Group (DXG), formerly Global Platform Organization, co-creates state-of-the-art digital solutions with our businesses around the world. The DXG mandate is to grow revenue in the company’s digital products through innovation in, and adoption of, advanced technologies and tools to meet and further anticipate customer needs. The group drives innovation in Wolters Kluwer through its user experience center of excellence, focused on customer-centric product development, and its artificial intelligence center of excellence, applying cutting-edge technologies for the next generation of expert solutions.

About the Role:

We are seeking a Senior Business System Analyst to join our team in the Netherlands. This role combines advanced business system analysis expertise with strong project management capabilities. You will act as a key liaison between business stakeholders and technical teams, ensuring that requirements are clearly defined, solutions are aligned with business objectives, and align with project management to ensure projects are delivered successfully.
The role involves collaboration with remote teams in India and the USA, requiring flexibility in working hours to accommodate time zone differences.
Responsibilities:

• Elicit, document, and validate business requirements from stakeholders.

• Translate business needs into functional specifications and user stories.

• Conduct impact analysis and feasibility studies for proposed solutions.

• Support SDLC activities, including backlog refinement and sprint planning.

• Plan, coordinate, and monitor project activities to ensure timely delivery.

• Manage scope, risks, and dependencies across multiple workstreams.

• Facilitate communication between cross-functional teams and stakeholders.

• Act as a trusted advisor to business units, ensuring alignment with strategic goals.

• Conduct workshops, presentations, and status updates for senior management.

• Ensure deliverables meet quality standards and regulatory requirements.

• Support user acceptance testing and oversee defect resolution.

Competencies & Expectations

Technical & Professional Skills

• Advanced business system analysis and SaFe practices

• Strong project management and organizational skills.

• Systems thinking and ability to anticipate downstream impacts.

• Data interpretation and decision support.

Behavioral Competencies

• Influencing and negotiation with diverse stakeholders.

• Collaboration across functions and geographies.

• Adaptability to change and ambiguity.

• Structured problem-solving for complex issues.

Skills:

Education: Bachelor’s or Master’s degree in Business, IT, or related field.

Experience:

• Minimum 5+ years in business analysis roles, preferably in complex, multinational environments.

• Proven experience managing projects or leading initiatives in an Agile/Scrum setting.

• Strong understanding of SDLC, Agile methodologies, and tools (Jira, Confluence).

• Familiarity with data modeling (diagrams) is a plus.

• Analytical and conceptual thinking.

• Excellent communication and facilitation skills.

• Ability to manage multiple priorities under time-sensitive deadlines.

Languages: Fluent in English (Dutch is a plus).

Location: Alphen aan den Rijn (Hybrid: 2 days/week at the office)

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.