Senior Business Systems Analyst

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

The Senior Business Systems Analyst will be a key contributor on the Revenue Technology (“RevTech”) team, responsible for managing the scale, maintenance, improvements, and architecture of Salesforce and associated integrated applications. The Business Systems Analyst partners with business stakeholders to execute against short and long term needs, ensuring optimal configuration of applications in alignment with business needs. The role combines strategic responsibilities with hands-on technical work and day to day execution to drive innovation across the company, with a primary focus on Salesforce and its ecosystem.

What You'll Accomplish

• Gather requirements from business stakeholders and refine into actionable items for technical development or research
• Develop and implement Salesforce changes that deliver a solution to business problems
• Understand business and technical priorities and ensure alignment with cross-functional teams and business stakeholders
• Understand our Salesforce data points and their impact on data dependent processes, automation, and analyses
• Own the maintenance and enhancement of essential processes within Salesforce and the Business System technology stack
• Provide support to team members on overall system design, integrations and enhancements

Your Expertise

• Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience
• 6+ years of experience implementing, configuring, and managing Salesforce environments
• Experience with Salesforce CPQ implementation and management
• Knowledge of Salesforce object schema and relationship with the ability to build Salesforce Reports or query data using SOQL
• Experience analyzing large data set using  Excel or Google Sheets
• Exceptional problem solving and analytical skills in relation to user processes and system gaps
• Familiarity with project management methodology such as Scrum-Agile and Kanban
• Understand system integration and ETL processes
• Strong verbal and written communications with ability to effectively communicate complex information to audiences at all levels of the organization

Nice To Haves

• Experience with the implementation and management of SaaS integrations for Salesforce such as Zendesk or Zapier
• Demonstrated ability to work effectively within a team in a fast-paced environment
• Demonstrated ability to set proper time and resource expectations with stakeholders
• Works effectively and diligently with or without deadlines

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $112,000 - $136,000 annually + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.