Senior Business Systems Analyst

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
As a core member of the Enterprise Application Architecture and Design team, the Senior Business Systems Analyst will play a pivotal role in optimizing and enhancing our lead-to-cash SaaS systems. The Senior Business Systems Analyst role serves as the crucial link between our business objectives and technical capabilities of our systems. With a strong focus on architectural design, requirement design & analysis, and quality assurance, you will work collaboratively with various stakeholders to shape the future of our business processes and ensure they are efficiently supported by our systems.
What you'll do

• Requirements Design: Engage with stakeholders to collect and document business requirements, translating them into specifications in user stories with clear acceptance criteria. Collaborate with Technical Product Managers to build out user guides and training materials for end-users.
• Documentation: Create essential technical and business documentation, including application, data flow, sequence diagrams, entity relationship, and integration diagrams. Present system designs to both internal and external stakeholders for approval.
• System Analysis: Demonstrate a strong understanding of lead-to-cash processes, identify areas for improvement, and recommend solutions to enhance operational efficiency.
• Implementation: Collaborate with engineers as a member of the scrum team to implement technical solutions to meet business requirements and compliance regulations.
• Quality Assurance: Partner with QA to ensure thorough code testing and design test cases by applying test planning strategies
• User Acceptance Testing: Collaborate with business stakeholders to document user acceptance testing scenarios and obtain sign-off prior to deployment. Help with testing coordination and documenting defects.
• Subject Matter Expert: Become an expert on our lead to cash systems, including our CRM, Salesforce. Stay knowledgeable about their feature sets and new releases to proactively identify optimization opportunities and create stakeholder value.
• Continuous Improvement: Stay up-to-date on industry trends and best practices to inform system decisions

What you'll bring

• 5+ years of business analyst experience.
• Self-starter with proactive qualities and an analytical mindset
• Ability to navigate an ambiguous environment and take ownership of assignments and business outcomes.
• Problem Solver: With a keen analytical mindset, you're adept at identifying challenges and crafting effective solutions.
• Independent and capable of taking ownership and driving assignments, leading initiatives.
• Attentive with effective written and verbal communication skills.
• Comfortable asking questions to deeply understand business processes and technical implementation details.
• Collaborative teammate, able to work across departments to translate requirements into system capabilities.
• Experienced with lead-to-cash systems, including Salesforce, CPQ, billing/revenue and ERP.
• Experience with CPQ and related certifications are preferred.
• Business outcome oriented.

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid