Credit and Collections Analyst

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
This role involves contacting customers by phone and email to secure payments on overdue accounts. The ideal candidate is a self-starter, confident in negotiating, and able to handle challenging conversations to achieve favorable outcomes for the company.
What you'll do

• Manage Collections Portfolio: Make 30+ outbound calls per day and send emails to collect past-due balances and secure payments.
• Customer Relationship Management: Act as a liaison between internal teams (sales, customer relations) and customers to manage overdue accounts.
• Negotiation & Dispute Resolution: Negotiate payment arrangements and resolve disputes hindering collections.
• Payment Processing: Accurately process and apply customer payments to invoices.
• Aging Report Management: Review the AR Aging Report, taking proactive steps to reduce DSO.
• Internal Collaboration: Work with finance, billing, and sales teams to resolve discrepancies and customer inquiries.
• Compliance & Reporting: Ensure compliance with company policies and internal controls; provide updates on collection efforts.
• Continuous Improvement: Identify opportunities to enhance the collections process, contributing to improved efficiency and cash flow.

What you'll bring

• 1+ years' experience in Collections or B2B customer-facing roles (Sales, Support)
• Skilled negotiator
• Quick learner, self-starter, and able to work independently
• Excellent organizational skills in a fast-paced environment
• Deadline-driven, with a focus on meeting performance metrics
• Strong verbal and written communication
• Detail-oriented with high accuracy
• Problem-solver with ownership mentality
• College degree in Accounting or Finance (preferred) or equivalent experience

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid