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Protective has helped people achieve protection and security in their lives for over 117 years.
The Role
Lead elicitation and translation of business needs into functional requirements, collaborate with development teams in an agile environment, create and run tests/queries, manage moderately complex system data and configurations, prepare end-user documentation and training, and mentor team members while supporting multiple IT teams and projects.
Summary Generated by Built In
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
In this role, you will work as part of the IT Planning and Engagement team under the direction of the Enterprise Analyst leadership. A self-motivated individual with exceptional communication, teamwork and an ability and desire to assist in fostering a collaborative and continuous-improvement environment is critical to the success of this role. As part of this team, you will have an opportunity to work in an agile team environment and will gain skills to support across teams in the IT Planning & Engagement organization.
An ideal candidate is someone who can leverage strong technical skills and business knowledge to contribute to the team. They must be a self-starter, have an inquisitive nature, and possess a strong aptitude to pick up new skills and knowledge through research, perseverance, and training. They must be adaptable to an ever-changing environment, as well as being able to think outside the box to provide innovative solutions. They will play a significant role on the IT teams they are part of by understanding business requests and refining them into technical requirements for development, as well as developing test cases and performing testing.
This position requires strong analytical, complex problem-solving, and organizational skills, while maintaining a sense of urgency to meet individual and team deadlines and goals. This person should show an inquisitive nature, seek improvements, and demonstrate strong accuracy and attention to detail.
Responsibilities:
• Lead coordination with customers to elicit and translate business needs into detailed functional requirements, then collaborate with development team to design and transition functional requirements into technical solution
• Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues
• Continuously explore new technologies to further facilitate discussions on how they could be used to make our processes more efficient
• Test user stories and ensure all acceptance criteria is met, which may include creating/running queries to generate, validate, and analyze data from various applications
• Work within an agile environment following sprint commitments and release schedules
• Acts as a resource to help define the scope and objectives of moderately complex system-related projects using various analysis, research and fact-finding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility
• Creates, maintains and coordinates updates to moderately complex critical system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance
• Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality
• Mentors and trains team members on technology, as well as best practices and standards
• Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues
• Continuously explore new technologies to further facilitate discussions on how they could be used to make our processes more efficient
• Test user stories and ensure all acceptance criteria is met, which may include creating/running queries to generate, validate, and analyze data from various applications
• Work within an agile environment following sprint commitments and release schedules
• Acts as a resource to help define the scope and objectives of moderately complex system-related projects using various analysis, research and fact-finding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility
• Creates, maintains and coordinates updates to moderately complex critical system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance
• Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality
• Mentors and trains team members on technology, as well as best practices and standards
Knowledge, Skills, Attributes:
• Strong aptitude to pick up new skills and knowledge through research and perseverance
• The adaptability to work in an ever-changing and dynamic environment and works well under deadlines and pressure
• Ability to support multiple IT teams and projects simultaneously
• Ability to think outside the box to provide innovative solutions
• Self-starter that can initiate research and/or contact with others to solve issues
• Exceptional interpersonal skills, including teamwork, facilitation, and collaboration across teams/departments
• Proven complex problem solving and analytical thinking and ability to approach problems logically and systematically
• Excellent written and verbal communication skills
• Willingness and ability to assist with change management
• Experience mentoring
• Ability to travel as needed
• The adaptability to work in an ever-changing and dynamic environment and works well under deadlines and pressure
• Ability to support multiple IT teams and projects simultaneously
• Ability to think outside the box to provide innovative solutions
• Self-starter that can initiate research and/or contact with others to solve issues
• Exceptional interpersonal skills, including teamwork, facilitation, and collaboration across teams/departments
• Proven complex problem solving and analytical thinking and ability to approach problems logically and systematically
• Excellent written and verbal communication skills
• Willingness and ability to assist with change management
• Experience mentoring
• Ability to travel as needed
Work Experience, Education, Certification/Training (Required):
• Bachelor’s degree in a technical or business-related field or equivalent work experience
• Minimum 5+ years’ experience as a Business Systems Analyst or relatable position
• Experience working with business units to define needs, provide analysis and document consequences of change
• Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices
Work Experience, Education, Certification/Training (Desired):
• Experience with Agile methodology and proven ability to transform complex problems into stories
• Working knowledge of various coding languages, including the following: SQL, C#, or JS
• Working knowledge of various software platforms, including: Microsoft Dynamics and Power Apps, NICE/Amelia, OpenText, Solimar, CMOD, Hyland OnBase, Microsoft Power BI
• Understands the moderately complex data structure and database schemas
• Minimum 5+ years’ experience as a Business Systems Analyst or relatable position
• Experience working with business units to define needs, provide analysis and document consequences of change
• Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices
Work Experience, Education, Certification/Training (Desired):
• Experience with Agile methodology and proven ability to transform complex problems into stories
• Working knowledge of various coding languages, including the following: SQL, C#, or JS
• Working knowledge of various software platforms, including: Microsoft Dynamics and Power Apps, NICE/Amelia, OpenText, Solimar, CMOD, Hyland OnBase, Microsoft Power BI
• Understands the moderately complex data structure and database schemas
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Skills Required
- Bachelor's degree in a technical or business-related field or equivalent work experience
- Minimum 5+ years' experience as a Business Systems Analyst or relatable position
- Experience working with business units to define needs, provide analysis and document consequences of change
- Experience collaborating with internal IT teams to define and design application solutions that meet customer needs and IT best practices
- Ability to develop test cases, test user stories, and create/run queries to validate and analyze application data
- Experience mentoring and training team members on technology, best practices, and standards
- Ability to travel as needed
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
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The Company
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
