Senior Business Systems Analyst, GTM Systems (Mexico)

HealthEdge is in a period of rapid growth and consolidation following recent mergers. The Business Technology team exists to make sure the systems that power our business keep up — not just running, but evolving alongside the teams that depend on them. We're hiring 1 Senior Business Systems Analyst to join our GTM Systems team and help us do exactly that.

The GTM Systems team owns Salesforce, Gainsight and the broader GTM tech stack that powers how our Sales, Marketing, Customer Success, Professional Services and Support organizations operate. As a Senior BSA, you'll be a core contributor on that team — building solutions, partnering directly with GTM leaders to define our AI strategy and driving implementation that changes how the business runs.

If you love translating messy business problems into clean systems solutions, reach for AI tools before someone tells you to, and thrive in environments where the playbook is still being written — this role is for you.

IN THIS ROLE, YOU'LL GET TO

• Build and ship. Own the Customer Success technology platform — configuration, automation, integrations and data — from requirements through deployment and ongoing health.
• Lead AI strategy and enablement. Partner directly with GTM teams to define our AI strategy and lead implementation — using Claude, AI agents and other tools to reimagine workflows, not just automate the current state.
• Be the trusted partner. Embed yourself in how GTM teams actually work — surfacing friction before stakeholders have to tell you about it, translating what you find into requirements, and building the case for what needs to change.
• Think in systems. Design solutions for longevity — thinking upstream and downstream, anticipating what breaks three hops down the road and building for scale, not just speed.
• Measure what matters. Connect what you build to business outcomes. Know whether your solution moved the needle and be able to explain impact in business terms, not just technical ones.
• Raise the bar on how we work. Contribute to the team's AI-first operating model — using AI tools in your daily workflow to accelerate documentation, analysis, testing and solution design.
• Keep the lights on. Support platform health: data integrity, security, integrations and the day-to-day responsiveness that keeps end users moving.

WHAT WE'RE LOOKING FOR

• 5+ years in business systems, Customer Success operations, or GTM technology roles — with proven, hands-on experience owning Customer Success technologies end-to-end (configuration, flows, objects, integrations, data); including systems such as Salesforce, Gainsight, enterprise reporting tools.
• Admin-level Salesforce or Gainsight experience with a builder's mindset — you're most comfortable when you're in the system doing the work, not just advising on it
• Experience partnering with GTM teams on AI strategy and implementation — you've helped define the approach and shipped it, not just participated in the conversation
• Strong systems thinking — you see upstream and downstream impacts, design for longevity, and don't automate broken processes
• Stakeholder fluency — you can hold firm on technical constraints while keeping relationships intact, and you translate complexity into language executives actually act on
• Data fluency — you extract, validate and interpret data to validate what you build and decide what comes next
• Comfort with ambiguity — this team is building its own playbook and you'll help write it; you don't need a perfect brief to get started
• Experience with iPaaS platforms (MuleSoft, Workato, Boomi or similar) for integration work is a strong plus
• Familiarity with the full GTM ecosystem — marketing automation, CS platforms, PSA and support tooling — and how they connect to Salesforce
• AI-first by default: you already reach for AI tools in your daily work, experiment on your own, and are genuinely curious about what's next — not just willing to use AI when asked

Geographic Responsibility:  Remote, Mexico

Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

#LI-Remote 

**The annual salary range for this position is MXN 1,020,000.00 to MXN 1,065,000.00. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.