Lead the transformation of customer identity capabilities for a leading financial services organization.
The RoleWe are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization.
Working closely with business, technology, security, and delivery stakeholders, you will play a key role in defining strategic outcomes, establishing MVP and future-state capabilities, and supporting successful program delivery.
What You’ll Do- Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations.
- Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps.
- Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements.
- Facilitate workshops and collaborate with business, security, architecture, and delivery teams to gather requirements and define solutions.
- Produce high-quality business analysis artefacts, including requirements documentation, process models, capability maps, and stakeholder communications.
- 5+ years of demonstrable experience delivering Customer Identity and Access Management (CIAM) initiatives.
- Proven experience as a Senior Business Analyst, Business Systems Analyst, or Consultant delivering large-scale transformation initiatives.
- Strong experience conducting capability assessments and defining target-state operating models and business capabilities.
- Experience translating strategic objectives into MVP and future-state delivery plans.
- Excellent stakeholder management, workshop facilitation, requirements gathering, and documentation skills.
- Financial Services industry experience within banking, wealth management, insurance, or capital markets environments.
- Experience supporting enterprise identity, authentication, authorization, customer onboarding, or access management programs.
- Knowledge of regulatory, security, and risk considerations related to customer identity management.
- Experience working within Agile delivery environments.
- Familiarity with modern CIAM platforms and digital identity ecosystems.
- Deliver high-impact consulting and transformation solutions for Tier 1 financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
- Help shape the future of digital transformation across FS & Energy.
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
- Virtual Health Care – Company-paid program available to all employees and their dependents/partners.
- Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners.
- Enhanced parental leave benefits, wellness reimbursement, and a dedicated Business Coach from Day 1.
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.
Inclusion at CapcoWe’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Use of Artificial Intelligence in Talent AcquisitionAt Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.
AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.
Pay Transparency
The salary range for this position is listed below. Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment.
Capco is committed to providing fair and equitable compensation to our people. Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time. The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors, including, but not limited to job-related knowledge, skills, experience and internal equity.
Skills Required
- 5+ years of experience in Customer Identity and Access Management (CIAM)
- Experience as a Senior Business Analyst or Consultant delivering large-scale transformation initiatives
- Experience in conducting capability assessments and defining operating models
- Strong stakeholder management and facilitation skills
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, EAP and fitness support are described as solid, reinforced by a global wellbeing program with mental‑health resources and financial‑wellness content.
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Leave & Time Off Breadth — Vacation & Paid Time Off and Sick Leave are characterized as strong, with flexible, hybrid working and family‑friendly policies also highlighted.
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Parental & Family Support — Parental leave is presented as a strong point alongside adoption, fertility and childcare benefits, with exact terms varying by country and role.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Employees engage in a combination of remote and on-site work.
