Senior Business Support Analyst

Sequel Business Solutions, part of Verisk, combines deep insurance expertise with modern technology and data. As part of a global analytics and technology leader, you support platforms that are critical to how insurers and reinsurers operate.

This is a hands-on, high-impact support role where your work directly improves customer experience, reduces operational friction, and keeps complex systems running smoothly.

The role

As a Business Support Analyst III, you take ownership of complex support cases across a multi-client platform. You work closely with customers and internal teams to diagnose issues, drive resolutions, and improve overall service quality.

What you will do

• Investigate and resolve complex application and system issues across multiple products
• Manage support tickets end-to-end, ensuring timely, high-quality responses
• Communicate directly with clients via tickets, calls, and screen sharing
• Collaborate with engineering and technical teams to resolve issues effectively
• Prioritize workload based on business impact and service level agreements
• Support releases transitioning into BAU and ensure operational readiness
• Drive continuous improvements across processes, documentation, and support delivery
• Create and maintain knowledge base content and share expertise within the team

Must haves

• Experience in customer-facing software or application support
• Strong troubleshooting skills across technical systems and business processes
• Clear communication with technical and non-technical stakeholders
• Experience with ticketing systems (e.g. Zendesk or similar)
• Solid SQL and database knowledge
• Experience with JSON, system integrations, and Linux/command line
• Strong prioritization skills and ownership mindset

Nice to have

• Python or scripting experience
• Exposure to NoSQL databases (e.g. Couchbase)
• Familiarity with tools such as VS Code, curl, or SQL Server tools
• Basic knowledge of web technologies (IIS, XML, CSS)
• Insurance industry exposure
• Experience working in ITIL-based environments

Why join Verisk

You will work on business-critical systems with real client impact, within a stable, global organization. The role offers strong ownership, continuous learning, and long-term career growth in a data-driven technology environment.

#LI-KS1#Hybrid

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle.  We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

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