Description and Requirements
Hybrid: Mon-Wed in office
Role Value Proposition:
MetLife is seeking a Sr Business Procedures Consultant to join our Retirement and Income Solutions, Business Solutions team. This role will have significant interactions with business partners, vendors and technology teams. In this role, you will be responsible for multiple activities related to Operational Readiness, including leading or participating in Agile teams, conducting analysis and providing guidance on processes and procedures, documenting business process/ Standard Operating Procedures, assist with preparation of Features, User Stories, Test Cases and Acceptance Criteria, among others. You will also work closely with team members, Product Owners, Scrum Masters, Release Train Engineers and stakeholders to support Sprint and Release Planning, foster team self-awareness, encourage cross-training, decision-making and continuous improvement to enable high-performing teams. Additional responsibilities would include participating in daily collaboration activities with the Agile team, facilitating key Agile ceremonies while applying and enhancing SAFe Agile frameworks to help teams adopt and establish an agile mindset, support.
The resolution of open issues and escalate critical issues. Responsible for determining functional requirements for data solutions, dashboards, and standing up operational processes to support data needs.
Key Responsibilities:

• Must be able to manage multiple assignments, be organized and efficient while working under minimal supervision.
• Ability to lead and motivate project team members that are not direct reports.
• Partners closely with the Product Team to evaluate the existing solutions as well as participate in the creative process for future new product/process development initiatives. The right candidate must have the mental flexibility to pivot as business needs change & strategic priorities and projects are realigned.
• Participate in scrum teams in moderate complexity workstreams, including preparation of Features, User Stories, Test Cases and Acceptance Criteria.
• Participate in daily standups, iteration reviews and iteration planning ceremonies to ensure full team engagement.
• Collaborate with the Product Owner or Manager to support short and long-term release planning, while maintaining a healthy team backlog ready for execution.
• Ensure compliance with all relevant regulatory requirements and MetLife policies, including but not limited to areas of finance, privacy, and security.
• Contribute to and oversee the successful implementation of all Operational Readiness phases of the process including preparation of communication plan, process documentation, training material, test plans and value-stream mapping.
• Escalate issues and proposes solutions in a timely fashion.
• Ability to assist business teams with defining and ascribing value and prioritization.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in Business or a related discipline.
• Related experience with Agile, with strong knowledge of Agile principles, concepts, and methodology.
• Advanced presentation, influencing, facilitation and relationship management skills.
• Comfortable discussing business functions, operations, strategies, and objectives.
• Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives, and able to assist in advising Product Owner.
• Related experience with User story writing and Acceptance Criteria.
• Ability to think critically and use data to drive decision making.
• Moderately complex decision-making abilities.
• Advanced reporting skills with Alteryx, Power BI, Cognos, Qlik.
• Experience assisting in the development of software, assisting in the setup of computer software, and organizing and conducting training on how to use the software.

Preferred:

• Experience with Visio and Azure DevOps collaboration tool
• Ability to influence reporting shift from waterfall to Agile metrics.
• Operational Readiness experience working in a Scaled Agile Framework (SAFe) environment.
• Experience leading trainings and workshops.
• Related experience with Journey Maps, Story Maps, and Value Stream Mapping.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
The wage range for applicants for this position is $103,100 to $137,400. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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