Senior Business Product Specialist

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires knowledge and experience in field.
• Uses best practices and business knowledge to improve products or services.
• Solves complex problems and takes a new and actionable perspective on existing procedures
• Self-starter, requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures. 

Business Expertise

• Has knowledge of best practices and team integration.
• Is aware of the competition and what differentiates them.

Impact

• Impacts a range of customer, operational, project or service activities.
• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.
• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on review of multiple information sources.

Interpersonal Skills

• Clearly articulates difficult or sensitive information.
• Works to build consensus within a team.

Responsibility Statements

• Tracks product quality by monitoring usage and complaints.
• Initiates technical reviews and upgrades/enhancements.
• Proposes, implements, and monitors product roadmaps to achieve sales and profit objectives.
• Identifies new business opportunities for emerging products.
• Builds and manages the product roadmap, re-launches and proposes initial plans for these opportunities.
• Identifies operating efficiencies, fine-tunes marketing approaches, and contributes to adjustments on pricing structure.
• Evaluates competitor products and works with clients to understand needs.
• Works collaboratively with vendor partners to integrate solutions into one client experience.
• Documents product features, offerings, policies, and procedures.
• Provides education and training to internal functions, and clients.
• Performs other duties as assigned.
• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.