Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C005483
Role Duties and Responsibilities
Provides support to Quality and Risk Management Branch and Chief Quality Office by:
- Support the establishment of the NCIA Process Framework across NCIA
- Coordinate process review and optimization session across NCIA
- Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.
- Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance
- Leading complex root cause analysis and process optimizations
- Define and conduct quality review activities and process audits
- Create, maintain and manage Microsoft Office Templates.
- Content Management for SharePoint sites under control of CQO.
- Measures and reports on Agency quality metrics and KPIs
Essential Skills, Experience and Certifications
Required:
- •Process designing and optimization
- •Process measuring and monitoring (definition of critical success
- factor, key performance indicators etc.)
- •Knowledge of ISO9000 family and its application in the
- organization
- •Conduct quality review activities and process audits
- •Proven experience with modern quality and risk management
- tools and techniques.
- •MS Visio
- •MS Word: template management, document reformatting, Macro
- knowledge, styles management
- •MS Excel: pivot tables, graphics, data management
- •MS PowerPoint: template management
Desired:
- Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
- Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
- Knowledge of language coding (i.e. Python, React, etc)
- SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
- Administration and customisation of Microsoft SharePoint 2013 and 2019
- Visual Basic for Applications (VBA)
- Microsoft Access
Working Location
- The Hague, Netherlands.
Working Policy
- On-site
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
Skills Required
- Experience designing and optimizing business processes
- Experience measuring and monitoring processes, including defining critical success factors and KPIs
- Knowledge and application of the ISO 9000 family of standards
- Experience conducting quality review activities and process audits
- Experience with modern quality and risk management tools and techniques
- Proficiency with Microsoft Visio
- Microsoft Word template management, document reformatting, macros, and styles management
- Microsoft Excel pivot tables, graphics, and data management
- Microsoft PowerPoint template management
- Advanced experience with workflow automation tools such as SharePoint Designer
- Experience customizing SharePoint sites, pages, layouts, and forms, including third-party form designer tools such as InfoPath
- Knowledge of programming languages such as Python or React
- SharePoint Design Privilege for creating lists, configuring libraries, maintaining attributes and site pages, and managing content
- Experience administering and customizing Microsoft SharePoint 2013 and 2019
- Visual Basic for Applications experience
- Microsoft Access experience
- Valid National or NATO Secret personal security clearance
What We Do
Spektrum Labs is building the backbone of the cyber resilience ecosystem, unifying cybersecurity, compliance, and insurance into one seamless platform powered by AI, cryptography, and automation.
