Description and Requirements
The Global Customer Service and Operations organization that supports the RIS Business, has a cross-functional team that leads the effort in Business Optimization. This team will also serve as liaison between Operations, the Business, Valuations, Controllers, Legal and State Regulatory & Government Counsel.
Job Location: M ust be commutable distance to MetLife Office in one or the four locations only - Tampa, FL, Aurora IL, Cary NC, or Bridgewater NJ
In office once a month for office meetings
Key Responsibilities:
Project Management - Responsible for the oversight of high-priority programs/projects which often require considerable resources and high levels of functional integration. Performs very complex research and analysis in support of programs/projects.
Data Management/Analytics - Responsible for the collection, aggregation, and interpretation of data through analysis and provide insights to leadership for use in making informed business decisions. Deliver analytical solutions for the business, creating compelling explanations and plans to drive adoption in the business
Risk Management - Responsible for the implementation or enhancement of controls within RIS Operations and Service to mitigate applicable risks. Identifying trends and work with the leadership team to analyze and apply corrective action.
Regulatory Reporting - Assist in the development and implementation of regulatory reporting tools, report preparation, and corresponding controls processes if required.
Essential Business Experience and Technical Skills:
Required:
• 4-year college degree preferred or equivalent experience
• 5+ years related experience
• Extensive planning, tactical, strategic, analytical thinking, business acumen and project management skills.
• Strong communication skills including presentations.
• Advanced Excel skills including macros, VLOOKUP, formula accuracy
• Ability to draw meaningful and actionable conclusions from datasets (i.e., data visualization, translate data into insights)
• Problem solving, critical and analytical thinking
• Strong attention to detail (ability to find a "needle in a haystack")
• Questions the norm and "the way things are"
• Prioritization and capability of handling multiple projects and requests/tasks
Preferred:
Knowledge of MetLife Organizational structure, products, enterprise relationships, lines of business, corporate
functions, and interdependencies.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
