As a Business Intelligence Analyst, you will be translating data into meaningful and actionable insights for Acronis’ global customer support team. Analysis performed will directly impact and influence strategic decision making across the support organization. You will be responsible for building, maintaining, and improving reporting and dashboard capabilities in both Salesforce and PowerBI. In this role you will be working closely with senior level support team members to define requirements, projects and tasks. To be successful as a Business Intelligence Analyst you should have a passion for data, highly analytical mind and strong English written and verbal communication skills in order to effectively collaborate with globally distributed team members.
WHAT YOU'LL DO
- Communicate with stakeholders, Subject Matter Experts (SMEs), and end-users to better understand, analyze, communicate, and validate requirements
- Design, develop, test, implement and maintain PowerBI reports, SSIS packages, and Python scripts.
- Work with Query Editor to connect to different data sources and work with data models
- Maintain and improve online reporting portal
- Use various sources to pull data into Power BI such as SQL Server, Salesforce and Excel. Schedule automatic refresh in Power BI service
- Develop custom calculated measures using DAX in Power BI to satisfy business needs
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- BA/BS degree or equivalent knowledge
- 3+ years of experience in/with:
- Business Intelligence (Power BI desktop, Power BI report server),
- SSMS or equivalent database management software
- SQL Server Integration Services
- Excel, power query, formulas, pivot tables and graphs
- SQL
- Knowledge of Python desireable
- Practical background in developing PowerBI tabular reports, matrix reports, ad-hoc reports, drilldown, parameterized, cascading, conditional, table, matrix, and sub reports
- Ability to work in groups as well as individually with minimum supervision
- Willingness to learn new technologies as and when needed
*Please submit your resume and application in English
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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Top Skills
What We Do
Acronis unifies data protection and cybersecurity, delivering cyber protection that solves safety, accessibility, privacy, authenticity, and security (SAPAS) challenges.
Acronis offers antivirus, backup, disaster recovery, endpoint protection management solutions, and award-winning AI-based antimalware and blockchain-based data authentication technologies through service provider and IT professional deployment models. These solutions protect data, applications, and systems in any environment.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, over 5.5 million home users and 500,000 companies, including 100% of the Fortune 1,000, trust Acronis. Acronis products are available through 50,000 partners and service providers in over 150 countries and 40 languages.
