About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Senior Business Insights Manager role with TaskUs:
Will be responsible for leading a team that will help internal and external stakeholders understand and monitor their performance, investigate trends, identify anomalies, draw conclusions from data and develop insights that assist in optimizing opportunities and drive the business forward.
Key Responsibilities:
Provide business analytics and insights leadership and strategic direction to a group of Business Insights Analysts.
Deliver process-related insights & improvements by working across functional teams, define key operational metrics and dashboards to increase operational efficiency (e.g. reduced costs, reduced manual touch), distill complex data analyses into actionable information.
Partner with the data visualisation team to stay current and leverage new data points and data delivery tools; drive awareness of data availability and build best practice sharing.
Required Qualifications:
5+ experience in data science or business analytics, big data, machine learning; preferably with people leadership and development experience in the BPO or similar fast-paced industry.
3-5 years of experience working with data analysis tools (R or Python) and techniques (machine learning, statistical analysis, data mining) is an advantage.
Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills.
Ability to use data and metrics to test hypotheses, confirm assumptions, generate insights/recommendations, and measure success.
Can partner across a wide array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels.
Demonstrated ability to extract business insights from large datasets and use them to drive business change.
Self-starter with a strong passion for using data to influence business decisions and strategy investments.
Proven impact and influence skills - ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations.
Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in a fast-paced, high-speed environment.
Work Location / Work Schedule / Travel:
Shifting Schedule, as business needs (primarily mid shift).
Someone who is willing to travel especially to Anonas and Bacoor site.
Hybrid Work Setup - at least once a week on-site.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- 5+ years experience in data science, business analytics, big data, or machine learning
- People leadership and development experience in BPO or similar fast-paced industry
- 3-5 years experience with data analysis tools (R or Python) and techniques such as machine learning, statistical analysis, data mining
- Excellent analytical and quantitative skills with strong communication, presentation, and influencing skills
- Ability to use data and metrics to test hypotheses, generate insights/recommendations, and measure success
- Proven ability to extract business insights from large datasets and drive business change
- Ability to partner across internal business groups and build relationships with stakeholders at all levels
- Self-starter with passion for using data to influence business decisions and strategy
- Proven impact and influence skills to gain agreement across disparate groups and present recommendations
- Ability to deal with ambiguity and navigate uncertain situations while maintaining good judgment in a fast-paced environment
- Willingness to travel to Anonas and Bacoor sites
- Hybrid work setup with at least one day on-site per week and willingness to work shifting (primarily mid) schedule
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
