Senior Business Insights Analyst

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
As ServiceNow continues its unprecedented growth on the path to becoming the Defining Enterprise Software Company of the 21st Century, we are further establishing our advanced data and analytics capabilities. ServiceNow is seeking a proactive, passionate, experienced analyst to help deliver the most strategic insights to the company. The Senior Business Insights Analyst will proactively monitor the real-time health of the business to ensure the company leadership has the right insights and recommendations to grow and scale the company. This role is a hybrid of traditional roles in strategy, analytics, research, and data visualization - requiring a mix of strategic thinking, data analysis, and business operations skills. This position will be reporting to the Senior Manager of GTM Insights.
We are looking for a talented individual with a strategic viewpoint who can grow and adapt along with our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about creating innovative analysis to understand trends and identify opportunities. This individual is energized by creating actionable insights and recommendations for business leaders and is highly collaborative with both business and technical audiences at all levels of the organization.
What you get to do in this role

• Proactively uncover trends and anomalies, understand relationships, and develop actionable insights from analysis that will drive business decisions and actions, help us understand quarterly performance and improve our go-to-market motions.
• Apply expertise in quantitative analysis and presentation/visualization of data to see beyond the numbers; transform raw data into actionable insights and communicate succinct, relevant recommendations to drive action from both technical and non-technical senior leaders.
• Partner with key business leaders to prepare analysis and recommendations for strategic and operational decision-making across a variety of GTM functions.
• Understanding and curiosity in use cases for embedding the output of AI models into ad-hoc analyses.
• Build cross-functional relationships and catalyze action from other teams to solve complex interdisciplinary problems on behalf of the business. Proactively identify areas for deeper analysis and study.
• Develop quantitative models to help predict outcomes and assess causation and correlation (causal modeling experience is a plus).
• Create and apply standard frameworks to better understand and monitor key business priorities. Contribute solutions to improve monitoring and alert systems for Data and Analytics.
• Collaborate with other Analytics and Biz Ops teams to develop scalable insights packages and stories.
• Alert the Data Quality, Analytics and/or Business teams to real-time events impacting the customer experiences or business operations.
• Develop quick utility dashboards and reports to help accelerate and scale insights delivery

Desired Outcomes

• Keep the real-time pulse of the ServiceNow business. Quickly identify emerging trends, appropriately triage, and action any anomalies found in day-to-day activities and operations.
• Become a game-changing part of the Analytics organization that directly affects overall company strategy and growth.
• Build new analytics capabilities and work cross-functionally to consistently scale the most impactful solutions you create into self-serve tools used by the entire business.

Qualifications
To be successful in this role you have:

• Bachelor's Degree in an analytical field (e.g., Mathematics, Computer Science, Statistics, Business or a related field). Master's Degree is a plus.
• 5+ years of prior experience in business, strategy, analytics and/or research or equivalent.
• Self-starter with a high degree of motivation to go above and beyond the task at hand. Demonstrated passion for connecting the dots, digging deeper to uncover stories and trends in data, with a keen eye for detail.
• Exposure to enterprise business processes across Sales, Finance, Marketing, Renewals, Customer and Partner, Product Analytics, etc. in a cloud-based business model.
• Experience using data to drive business decisions, including the ability to structure problems for analysis, analyze the data, and provide actionable recommendations through effective and compelling storytelling.
• Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization, to both technical and non-technical audiences.
• Demonstrated ability to work collaboratively and effectively across different functions.
• Advanced SQL skills with the ability to perform effective querying involving multiple tables and subqueries. Experience with Snowflake a plus.
• Experience with Tableau and/or Power BI (or similar analytical packages) required.
• Advanced Excel and PowerPoint skills.
• Experience with R, SAS, or Python a plus.

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For positions in the Bay Area, we offer a base pay of $121,500 - $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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