This role is part of a HR Service Management Product Team. This position will plan and execute business configuration of software products. You will collaborate with internal and external subject matter experts, system users, and stakeholders to understand and document existing and proposed business processes and requirements. Additionally, you will execute configuration changes and acceptance testing and support readiness activities.
In this role, you will:
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Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
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Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
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Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
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Work independently to make recommendations for support function by providing support and leadership
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Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
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Collaborate and consult with team leaders in developing project plans, policies and procedures
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Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partner
Required Qualifications:
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4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
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3+ years ServiceNow HR Service Delivery/ITSM application experience writing requirements, testing, and configuration.
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3+ years’ Workday Human Capital Management experience writing requirements, testing, and configuration.
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3+ years data repository, workflow, Core HR, or other HR systems experience writing requirements, testing, and configuration.
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Experience with ServiceNow and Workday reporting and dashboards.
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Leading cross-functional teams in designing and developing solutions to meet business needs.
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Experience in leading and facilitating workshops and discussions to meet client objectives and desired outcomes.
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Experience with HR systems in a complex, regulated, global environment with multiple integrations.
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Ability to operate as part of cross functional work streams planning, executing and monitoring projects within budget and time constraints.
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Experience interpreting business and technical needs and translating them into user stories.
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Experience working as part of Agile teams.
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Experience into SQL queries, MS-Excel
Job Expectations:
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Facilitate workshops and discussions to effectively gather requirements and achieve a detailed understanding of client objectives and desired outcomes.
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Drive requirements, incorporating product expertise and industry knowledge to discover and validate what has real value to the business.
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Partner with client area to execute planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
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Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows.
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Manage multiple stakeholder groups including global business teams, risk management, compliance, legal, data privacy.
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Partner with Implementation Readiness teams to support the business, assess user needs, and ensure teams are ready for process and tool changes.
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Perform system configuration and testing activities.
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Assist in decomposing epics into effective user stories.
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Maintain task status in JIRA or similar Agile management tool.
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Work with user groups to resolve questions, assess user needs, and recommend changes.
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Ensure cross-functional dependencies are articulated, managed, and addressed to execute projects with quality and on-time.
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Contribute to delivering solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management.
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Ability to travel up to 5% of the time.
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Flexibility to work in the shift timings 1.30 pm to 10.30 pm IST.
Posting End Date:
3 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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