Senior Business Data Analyst

We’re looking for a strategic, business-minded data analyst to join our Customer Organization (CCO) business analytics team. We partner with Customer Success, Onboarding, Support, and Professional Services to deliver data‑driven insights that power world‑class customer experiences and industry‑leading net revenue retention. This role is ideal for someone who is equally comfortable in analyzing data as they are in engaging with stakeholders — a curious, insight-driven thinker who thrives on turning data into clear recommendations that guide business decisions.

You’ll act as a business partner to Customer Success leadership. You will own the end-to-end analysis of Customer Success data, from building dashboards, writing SQL queries, to shaping strategy and uncovering actionable insights that elevate how we build relationships with our customers.

What You’ll Do

• Partner closely with business and cross-functional teams to understand business problems and proactively surface insights that influence strategy and execution.
• Lead end-to-end analysis projects, from framing key questions and forming hypotheses to analyzing the data, and presenting compelling recommendations.
• Facilitate ongoing business reviews and presentations by translating complex data into simple, compelling stories.
• Develop metrics, dashboards, and deep‑dive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals.
• Support operational improvements and new initiatives with relevant data analysis and strategic input.
• Collaborate with BI developers and data engineers to improve data accessibility and structure.

Requirements

• 4+ years of experience as a Data Analyst / Business Analyst / Customer Success Analyst in a SaaS company, with experience working closely with customer interface teams.
• Strong SQL skill is a must.
• Proven experience designing data models and building self‑serve dashboards in Looker, Tableau, or comparable BI tools is a must.
• Proven experience turning data into clear business recommendations that drove measurable results.
• Excellent data storytelling and visualization skills— Effectively communicate data trends and insights to both technical and non-technical stakeholders.
• Collaborate effectively with stakeholders across various teams and levels to align on goals and drive decisions.
• Familiarity with customer‑centric platforms and CRM systems (e.g., Salesforce), as well as key CS metrics (e.g., CSAT, and Retention), is an advantage.
• Experience supporting client-facing departments or business operations teams - an advantage.

Please note that this is a hybrid position of 3 days/week in our NYC office

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $138,000-$175,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity-based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

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