Kia ora!
Help shape the future of how millions of customers experience travel.
At Air New Zealand, we're on an accelerated journey to become the world's leading digital airline. As we modernise the platforms, products and capabilities that power our business, we are hiring 2 x experienced Senior Business Analysts to help solve complex challenges, influence strategic decisions, and deliver meaningful outcomes for our customers and people.
Please note, both positions are 6-month contract roles.
We're currently hiring across two significant transformation initiatives:
Modernising Air New Zealand's retailing capabilities and customer commerce ecosystem
Transforming invoicing and financial servicing capabilities
These opportunities sit at the intersection of strategy, business change, technology and operations. You'll play a critical role in helping teams navigate complexity, unlock value, and shape the future capabilities that support a more connected, digital and customer-centric airline.
As an agile airline, and the first organisation globally to adopt agility at enterprise scale within aviation, our priorities continually evolve to align with strategic objectives. That means opportunities to contribute across a wide range of high-impact initiatives beyond these programmes as business needs change.
With a strong reputation for culture, service and innovation, Air New Zealand continues to be recognised as one of New Zealand's most attractive employers. Join us and help shape solutions that support millions of customer journeys every year.
What you'll be doing
- Frame complex business challenges and identify opportunities to create customer and business value
- Lead discovery and structured analysis across customer, commercial, operational and technology domains
- Evaluate options, risks and trade-offs to support informed decision-making and investment choices
- Facilitate alignment across diverse stakeholder groups to accelerate progress and delivery outcomes
- Define future-state capabilities, processes and ways of working that enable long-term success
- Drive value-led delivery through effective prioritisation, outcome definition and value slicing
- Build clear traceability between strategic objectives, measurable outcomes and delivery decisions
Success in this role will include helping teams make better decisions, improving delivery outcomes, and enabling transformation initiatives that create lasting value for customers and the business.
What we're looking for
- Extensive experience as a Business Analyst within complex transformation or change environments
- Strong structured problem-solving and critical thinking capabilities
- Experience analysing complex business, customer, operational or technology challenges
- Proven ability to evaluate options and provide evidence-based recommendations
- Confidence facilitating workshops and influencing senior stakeholders
- Strong relationship-building and stakeholder engagement skills
- Experience working across both business and technology teams
- A value-led mindset focused on outcomes, benefits and measurable impact
- The ability to connect strategic intent with practical delivery decisions
Experience in one or more of the following would be advantageous:
- Digital transformation programmes
- Retailing, eCommerce or customer commerce platforms
- Finance, invoicing, accounting or servicing capabilities
- API, integration or platform modernisation initiatives
- Airline, travel or transport industries
If you meet the majority of the criteria and are excited by the opportunity, we'd love to hear from you.
Ready for take-off?
If you're energised by complexity, motivated by solving meaningful business problems, and excited by the opportunity to influence the future of an iconic New Zealand organisation, we'd love to hear from you.
Bring your curiosity, analytical thinking and passion for creating value, and help shape the next chapter of Air New Zealand's transformation journey.
Applications close 30th June 2026.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- Extensive experience as a Business Analyst within complex transformation or change environments
- Strong structured problem-solving and critical thinking capabilities
- Experience analysing complex business, customer, operational or technology challenges
- Proven ability to evaluate options and provide evidence-based recommendations
- Confidence facilitating workshops and influencing senior stakeholders
- Strong relationship-building and stakeholder engagement skills
- Experience working across both business and technology teams
- A value-led mindset focused on outcomes, benefits and measurable impact
- The ability to connect strategic intent with practical delivery decisions
- Digital transformation programmes
- Retailing, eCommerce or customer commerce platforms
- Finance, invoicing, accounting or servicing capabilities
- API, integration or platform modernisation initiatives
- Airline, travel or transport industry experience
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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