Responsibilities:
Business Requirements & Analysis
- Engage Business Heads and Business representatives to gather, analyse, and document business requirements
- Conduct workshops, interviews, and process walkthroughs to understand current and future-state processes
- Translate business needs into Functional Specification/User Stories/Process and data flows
- Ensure requirements are clear, structured, testable, and aligned with business objectives
Stakeholder and Vendor Management
- Serve as a primary liaison between Business stakeholders, vendor and IT team
- Facilitate discussions to resolve requirement gaps, ambiguities and conflicts
- Ensure vendor solutions are aligned with business needs and technical constraints
- Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
Solution Design and Implementation Support
- Collaborate with technical teams to clarify requirements and ensure correct system configuration and development
- Participate in solution design discussions, ensuring functional completeness and feasibility.
- Support system integration efforts, especially across distribution, CRM Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
- Monitor implementation progress and highlight risks or deviations.
Testing and Delivery
- Define and review test scenarios, test cases, and acceptance criteria.
- Perform SIT, to validate that delivered solutions meet functional and business requirements.
- Support User Acceptance Testing (UAT)
Process Improvement and Documentation
- Identify opportunities to streamline distribution process using system capabilities.
- Maintain comprehensive documentation, i.e. business requirement document, functional specification, process flows.
- Support post-implementation reviews and continuous improvements.
AI-Enabled Business Analysis
- Leverage on AI tools to accelerate documentation, testing, generate insights from business/process data and stakeholders update and/or reporting.
- Promote adoption of AI-driven productivity within the project team.
Requirements:
- General Degree / Degree holder in Information Technology, Info Systems or equivalent.
- 5-8 years of experience in Business Analysis or IT project delivery.
- Proven experience in system implementation project (preferably Distribution Management System, Agent Portal, Regulatory Reporting)
- Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is highly preferred.
- Technical & Functional:
- Strong understanding of business analysis methodologies, SDLC/Agile delivery frameworks
- Experience with requirement management tools, e.g. JIRA, Confluence, Visio, BPMN
- Understand system integration concepts, e.g. APIs, data flows.
- AI & Digital
- Familiar with AI-assisted tools for requirement documentation and data analysis
- Ability to apply AI tools practically in project delivery
- Soft Skills
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving ability
- Able to work across business and technical teams
- Proactive, structured and detail-oriented
Skills Required
- IT business analysis experience
- Strong stakeholder management skills
- System implementation experience (e.g., DMS or similar)
- Ability to translate business requirements into functional specifications
- Experience or willingness to leverage AI tools to improve productivity and delivery outcomes
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
