At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
Overview:
The Senior Business Analyst is a strategic partner embedded within a product/platform team, responsible for leading complex analysis efforts, shaping business solutions, and driving clarity across cross-functional initiatives. This role combines deep domain expertise, advanced analytical capabilities, and leadership in business analysis and quality assurance practices. Senior BAs operate with a high degree of autonomy, mentoring others and influencing product direction through data-driven insights and structured problem solving. This role will be working with our Salesforces platform.
Responsibilities:
• Lead discovery and analysis efforts for high-impact initiatives within a dedicated product/platform area
• Facilitate strategic workshops and stakeholder interviews to uncover root causes, define business needs, and shape solution options
• Translate business objectives into clear, actionable requirements and acceptance criteria across epics, features, and user stories
• Mentor and guide junior BAs in best practices for documentation, stakeholder engagement, and agile delivery
• Own the creation and execution of test strategies, including functional testing, UAT coordination, and defect resolution
• Collaborate with Technical Product Owners to influence backlog prioritization and roadmap alignment
• Identify and drive opportunities for process optimization, automation, and improved user experience
• Ensure consistent use of tools and templates across the BA function to support scalable delivery
• Support change management efforts including business case development, training design, and stakeholder readiness
• Act as a liaison between business and technical teams to resolve ambiguity and ensure shared understanding
• Other duties as assigned
Qualifications:
Required:
• Proven ability to mentor and influence peers and stakeholders
• Bachelor’s degree in Business, Information Systems, or related field
• 5+ years of experience in business analysis within agile or hybrid environments
• Experience supporting QA activities including test planning and execution
• Demonstrated ability to work as a dedicated member of a product or platform team
Preferred:
• Experience in DME, healthcare, or medical technology industries
• Familiarity with platforms such as Salesforce, NetSuite, Brightree, or similar
Knowledge & Skills:
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Excellent written and verbal communication skills to interact with stakeholders at all levels
• Ability to think critically and solve complex business problems
• Experience with project management methodologies and tools
• Demonstrated experience of presenting complex ideas, data, and analysis
• Ability to lean into change and influence adoption
• Ability to project a poised and confident demeanor and effectively communicate point of view, especially during stressful situations
• Ability to stay organized while multi-tasking
• Experience using tools such as Visio, Miro, Jira, Azure DevOps, PowerPoint, Word, Excel, and Outlook
• Ability to take initiative and drive projects with minimal supervision
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
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What We Do
Tactile Medical is one of the fastest growing companies in medical devices. As a leader in treatment options for lymphedema and venous ulcer therapies, Tactile Medical develops advanced home therapy devices to improve health and quality of life for patients with chronic swelling . Headquartered in Minneapolis, Minnesota, we advocate for patient access and serve tens of thousands of patients through a direct national network of product specialists and trainers, reimbursement experts, patient advocates, and clinical staff.
