Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Senior Business Analyst
Translate complex systems into scalable solutions.
Black Duck is seeking a Senior Business Analyst to drive clarity and execution across our Salesforce platform, with a strong focus on Post‑Sale systems and lifecycle processes. This role is deeply embedded in technical delivery -- partnering with Product Owners, engineers, QA, and DevOps to ensure business requirements are translated into precise, build‑ready artifacts that scale.
You will operate as a systems‑oriented analyst who understands how Salesforce configurations, integrations, and workflows support post‑sale operations. This role is ideal for someone who is equally comfortable working through process flows and drilling into Jira tickets, user stories, and release planning in an Agile environment.
How You’ll Contribute
- Act as the Salesforce Business Analyst for Post‑Sale initiatives, with deep understanding of end‑to‑end lifecycle flows (e.g., entitlement, renewals, support, operations)
- Decompose business requirements into clear, testable user stories and acceptance criteria in Jira, following Agile best practices
- Partner closely with Product Owners to refine scope, prioritize backlog items, and ensure stories are development‑ready
- Facilitate backlog grooming, refinement, and development breakout sessions with engineering and QA teams
- Serve as the primary translation layer between business stakeholders and technical delivery teams -- resolving ambiguity and ensuring implementation clarity
- Convert business processes and IT functional requirements into well‑defined solution documentation and supporting artifacts
- Maintain system documentation, requirements libraries, and traceability for ongoing reference and auditability
- Collaborate with the Development Manager and DevOps Lead on sequencing, dependencies, and release planning
- Proactively flag risks, technical gaps, or dependency issues and communicate status transparently to stakeholders
- Reinforce Agile and Scrum practices, contributing to continuous improvement in delivery quality and team velocity
Technical Qualifications
- 5+ years of experience as a Business Analyst, Business Systems Analyst, or equivalent systems‑focused role
- Strong hands‑on experience supporting Salesforce CRM in a SaaS or high‑tech environment
- Solid understanding of post‑sale, customer lifecycle, and support systems
- Proven experience using Jira for backlog management, user story authoring, and defect tracking
- Demonstrated success working with Agile/Scrum delivery teams and iterative release cycles
- Experience performing process analysis, documenting system requirements, and recommending scalable improvements
- Ability to collaborate effectively with distributed, cross‑functional technical teams
How You Think & Work
- Systems‑minded, detail‑oriented, and highly organized
- Strong analytical and problem‑solving skills, with a bias toward clarity and execution
- Clear and precise communicator, especially when translating between technical and non‑technical audiences
- Comfortable managing multiple workstreams and priorities in a fast‑moving environment
- Collaborative by nature, but confident operating independently when needed
Life at Black Duck
At Black Duck, technical teams are trusted to solve meaningful problems that directly support secure software development worldwide. We value clean systems, thoughtful design, and disciplined execution -- without unnecessary bureaucracy.
You’ll work in an environment that encourages curiosity, pragmatic decision‑making, and continuous improvement. Your work will be visible, your input respected, and your impact felt across the business.
Compensation & Benefits
The base salary range for this role across the U.S. is $91,900 – $137,900, with potential eligibility for a bonus. Black Duck offers a competitive total rewards package. Compensation is based on location, experience, skills, and education.
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Skills Required
- Minimum of 5 years of experience as a Business Systems Analyst, Business Analyst, or in a comparable role.
- Strong background supporting Salesforce CRM in a high-tech environment.
- Hands-on experience using Jira for backlog management, user stories, and defect tracking.
- Experience working in Agile/Scrum delivery teams.
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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