Job Description:
Must Have:
- Over 6 years of experience in understanding of business analysis methodologies, tools, and best practices
- Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable plans
- Experience gathering and documenting business requirements, use cases, user stories, and functional specification
- Experience in Agile and Scrum with strong documentation skills
- Hands on experience in preparing User documentation Manuals, Release notes, and SOPs
- Good understanding of SDLC process and database concepts
- Proficiency in JIRA, Azure and DevOps
- Ability to conduct comprehensive analysis of existing business processes, systems, and workflows to identify areas for improvement
- Experience working closely with development teams to ensure the successful translation of business requirements into technical specifications
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence teams and stakeholders at all levels
- Proven experience as a liaison between business stakeholders and technology teams, fostering effective communication and collaboration
- Strong ability to provide guidance and support to junior business analysts, fostering their professional growth and development
- Collaboration skills to work effectively with technology teams to design innovative solutions that align with business goals and objectives
- Ability to evaluate and recommend technology platforms, tools, and methodologies that align with the organization's objectives and long-term vision
- Experience supporting the development and implementation of technology solutions, ensuring they meet business requirements and deliver expected outcomes
Good to Have:
- Knowledge of software tools like Draw.io
- Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) are advantageous
- Experience collaborating with organizational change management teams to ensure smooth adoption and integration of new technology solutions
Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentTop Skills
What We Do
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.
