What You’ll Do
• Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements.
• Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases.
• Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes.
• Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps.
• Own requirements traceability from business objective through to delivered functionality and sign-off.
• Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving.
• Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access.
• Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off.
• Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data.
Requirements
Essential
• Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title.
• Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements.
• Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly.
• Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar).
• Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira.
• Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders.
• Languages: Fluent Arabic and English, written and spoken — both are used daily on this program.
• Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman.
• Availability: Able to join at short notice.
Skills Required
- 6+ years of hands-on business analysis experience on software delivery projects
- Proven government or public-sector digital services experience in the UAE or wider GCC
- Experience producing BRDs, business rules, functional specifications, user stories, and acceptance criteria
- Confidence with BPMN 2.0, as-is/to-be mapping, and swimlanes using Visio, Draw.io, Camunda, or similar
- Agile delivery experience owning backlogs and working in sprints with Azure DevOps or Jira
- Ability to facilitate workshops, resolve conflicts, and communicate with non-technical government stakeholders
- Fluency in written and spoken Arabic and English
- Currently based in the UAE with valid residency
- Ability to work on-site in Ajman
- Ability to join at short notice
What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design. Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes. BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
