Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
What You’ll Do
Consult with clients to align and streamline business processes with Hansen CIS products.
Own business requirements throughout the project lifecycle, including analysis, design, development, configuration, testing, and implementation.
Plan and lead requirements sessions to understand customer objectives and business goals.
Deliver training sessions and hands-on workshops to build client proficiency in Hansen CIS.
Advise customers on software configuration changes needed to support their business objectives.
Collaborate with Product Managers, Developers, and QA teams to ensure solutions meet client expectations.
Identify and help resolve software issues, including documenting client requirements in functional specifications.
Translate business needs into functional specifications and user stories for development teams.
Present effectively to project teams, executives, clients, and external audiences.
Mentor and provide professional guidance to junior analysts.
Apply familiarity with AI techniques that support automation, reuse, and document creation where beneficial.
What You Bring
Bachelor’s degree in IT, Computer Science, or a related field; equivalent Business Analyst experience in a software development environment may also be considered.
5+ years of professional experience as a CIS Business Analyst.
Strong analytical skills, with the ability to independently investigate client questions, issues, and root causes.
Self-motivated and committed to delivering high-quality service to clients.
Consulting experience in client-facing environments.
Experience delivering training and presentations in remote and onsite settings.
Senior Business Analyst experience supporting CIS implementation projects.
Accountable for producing accurate, complete, high-quality deliverables with minimal direction.
You may also have;
Familiarity with Hansen CIS or Banner CIS systems.
Experience in a similar role working in utilities (water, gas and electricity) industry.
Strong background in training
Strong background in consulting
Knowledgeable in AI enabled solutions
Why Join Us?
At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.
If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you.
Contact Us
If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at hansencx.com for more information.
Data Privacy Notice
By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.
Skills Required
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent Business Analyst experience in a software development environment
- 5+ years of professional experience as a CIS Business Analyst
- Strong analytical skills and ability to investigate client questions, issues, and root causes independently
- Experience in client-facing consulting environments
- Experience delivering training and presentations in remote and onsite settings
- Senior Business Analyst experience supporting CIS implementation projects
- Ability to produce accurate, complete, high-quality deliverables with minimal direction
- Familiarity with Hansen CIS or Banner CIS systems
- Experience working in the utilities industry
- Strong training background
- Strong consulting background
- Knowledge of AI-enabled solutions
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
