Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Assist in implementing the new project management tool which includes content capture and AI/automation functions
- Manage team email box and triage requests to the appropriate parties. First touch/response must be within 3 US workdays of receipt into mailbox. Resolution TAT for our team is 10 working days
- Manage/triage client questionnaires/requests, primarily related to adherence to compliance and security. Utilizing our FAQs, content management libraries and/or information that we can obtain without a matrix partner, draft the answers. Where this is not possible, collaborate with Corporate Compliance, Regulatory, Legal, Exam Management, Privacy, Enterprise Information Security, and other functional areas. Schedule and host meetings with matrix partners and client managers as needed to gain full understanding of the request and facilitate information gathering to complete the request. Consolidate responses, review completed questionnaire for accuracy with prior responses on the same product, quality and professionalism of response
- Conduct semi-annual Client System Access audits for all businesses where employees have access to a client's system
- Write and develop SOPs, job aids, and/or other documentation for any new processes that arise. Update existing documents no less than annually
- Execute content reviews with subject matter experts
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's Degree in Business, Healthcare Compliance or Technology or equivalent
- 3+ years of experience in Optum, UHC, UHG or similar business
- Experience interacting and collaborating with a variety of stakeholders (other team members, matrix partners, internal customers, and external clients)
Preferred Qualifications:
- Experience conducting compliance, financial, and /or operational audits
- Content library management experience
- Demonstrated project management skills
- Demonstrated ability to work on less structured, more complex issues with little direction and/or management intervention
- Demonstrated excellent organization and time management skills
- Demonstrated excellent written and oral communication as well as interpersonal skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor’s degree in Business, Healthcare Compliance, Technology, or equivalent
- 3+ years of experience with Optum, UnitedHealthcare, UnitedHealth Group, or a similar business
- Experience interacting and collaborating with team members, matrix partners, internal customers, and external clients
- Experience conducting compliance, financial, or operational audits
- Content library management experience
- Demonstrated project management skills
- Ability to work on less structured, complex issues with limited direction
- Excellent organization and time management skills
- Excellent written, oral, and interpersonal communication skills
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
