The Role
Lead business analysis for healthcare technology products, translating stakeholder needs into user stories, functional requirements, acceptance criteria, process flows, and UAT scenarios. Partner with Salesforce, Athenahealth, product, engineering, QA, and UX teams to analyze workflows, integrations, data dependencies, risks, and system improvements. Facilitate discovery sessions and Agile ceremonies while maintaining documentation, resolving blockers, and aligning priorities across business and technical stakeholders.
Summary Generated by Built In
Our client is a leader in providing affordable health care to a wide array of patients. You will work on a web application that will serve patients’ needs, allow them easier and faster access to necessary healthcare treatments, and speed up the process of approving healthcare insurance. Besides technical challenges laid in front of you, you will also work on a project with a significant social impact.
We are seeking an experienced and proactive Senior Business Analyst to support the development and enhancement of technology products for a healthcare organization. The ideal candidate will bridge the gap between business stakeholders and technical teams, working closely with business partners, Salesforce teams, and internal development groups to translate business needs into actionable deliverables. This role requires strong healthcare domain expertise, excellent stakeholder management, and hands-on experience with Salesforce and Athenahealth platforms.
We are seeking an experienced and proactive Senior Business Analyst to support the development and enhancement of technology products for a healthcare organization. The ideal candidate will bridge the gap between business stakeholders and technical teams, working closely with business partners, Salesforce teams, and internal development groups to translate business needs into actionable deliverables. This role requires strong healthcare domain expertise, excellent stakeholder management, and hands-on experience with Salesforce and Athenahealth platforms.
Your day-to-day activities:
- Work closely with business stakeholders to understand business objectives, operational workflows, and product requirements.
- Lead requirements gathering sessions, stakeholder discussions, workshops, and discovery sessions.
- Translate complex business requirements into user stories, functional requirements, acceptance criteria, and process flows.
- Act as a key liaison across business stakeholders, Salesforce teams, and internal product and development teams to ensure alignment on requirements, priorities, and timelines.
- Collaborate with Salesforce and Athenahealth teams to understand existing workflows, integrations, data requirements, and system dependencies.
- Identify gaps, risks, dependencies, and potential blockers, proactively driving discussions toward resolution.
- Partner with Product Owners, UX/UI designers, Software Engineers, and QA teams throughout the product development lifecycle.
- Analyze and document current-state and future-state business processes to identify opportunities for improvement and automation.
- Support Agile ceremonies, including backlog refinement, sprint planning, and requirement clarification.
- Define business scenarios and support User Acceptance Testing (UAT) to validate delivered functionality against business expectations.
- Maintain clear, comprehensive documentation and take ownership of follow-ups and action items.
You’re a perfect match if you have:
- 6+ years of experience as a Business Analyst supporting software or digital product development.
- Strong domain expertise in Healthcare, with a deep understanding of US healthcare workflows and operational processes.
- Hands-on experience working with Salesforce, including workflows, integrations, business processes, and data flows.
- Hands-on experience working with Athenahealth (or similar EHR/EMR platforms).
- Proven track record in requirements gathering, documentation, and creating deliverables such as User Stories, Acceptance Criteria, BRDs, and Process Flow diagrams.
- Solid understanding of enterprise system integrations, APIs, data flows, and system dependencies.
- Practical experience working within an Agile/Scrum product development environment
- Strong collaboration skills with cross-functional teams (Product Owners, Salesforce developers, Engineers, QA, and UX/UI designers).
- Excellent communication, facilitation, critical-thinking, and problem-solving abilities.
- Demonstrated ownership mindset with a strong ability to manage ambiguity, track dependencies, and work effectively in remote environments.
Nice to have:
- Experience supporting the development or enhancement of specialized healthcare technology platforms.
- Knowledge of healthcare interoperability standards such as HL7 and FHIR
- Hands-on experience with healthcare system integrations and REST/SOAP APIs.
- Proficiency using Jira and Confluence for backlog management and documentation.
- Experience working across distributed or global cross-functional teams.
About
Newfire Global Partners is a leading custom software development company that specializes in working on complex problems. With a strong focus on meeting the unique needs of each organization, they connect clients with local leaders and trusted remote teams to deliver exceptional IT services and software development solutions. Their range of expertise spans various domains, including Data & Analytics, AI/ML, Software Engineering, Product Management, and Marketing. By leveraging recent innovations in artificial intelligence, Newfire Global Partners ensures that their clients can transform the new normal into a competitive advantage. Through their advisory services, experienced leaders guide businesses through transformations and de-risk operations throughout the entire lifecycle. They also offer talent augmentation, bringing together highly skilled professionals from multi-disciplinary teams to support software, product, and marketing needs. Newfire Global Partners is committed to providing excellent service and driving client growth. Their team of industry experts works closely with organizations, whether it's driving transformation, building from scratch, or getting things done efficiently. Trusted by VC & PE firms, established businesses, and startups, Newfire Global Partners is proud to be a reliable partner in various industries, including healthcare, enterprise, and fintech. Partner with Newfire Global Partners today and unlock the expertise that accelerates success.
Skills Required
- 6+ years of experience as a Business Analyst supporting software or digital product development
- Strong healthcare domain expertise, including understanding of US healthcare workflows and operational processes
- Hands-on experience with Salesforce workflows, integrations, business processes, and data flows
- Hands-on experience with Athenahealth or similar EHR/EMR platforms
- Experience gathering requirements and creating user stories, acceptance criteria, BRDs, and process flow diagrams
- Understanding of enterprise system integrations, APIs, data flows, and system dependencies
- Practical experience in an Agile/Scrum product development environment
- Strong collaboration skills with Product Owners, Salesforce developers, engineers, QA, and UX/UI designers
- Excellent communication, facilitation, critical-thinking, and problem-solving abilities
- Ability to manage ambiguity, track dependencies, take ownership, and work effectively in remote environments
- Experience supporting specialized healthcare technology platforms
- Knowledge of healthcare interoperability standards such as HL7 and FHIR
- Hands-on experience with healthcare system integrations and REST/SOAP APIs
- Proficiency with Jira and Confluence
- Experience working across distributed or global cross-functional teams
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The Company
What We Do
Newfire Global Partners is a technology and advisory firm founded in 2016. They specialize in software development, staff augmentation, and strategic advisory services, helping organizations navigate digital transformation. Their work spans high-impact industries, with a particular emphasis on digital healthcare, fintech, and cybersecurity. They focus on solving complex challenges through product-led thinking, business strategy, and the practical application of AI to drive measurable growth and operational success.
