Senior Business Analyst (Salesforce)

Introduction 

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. 
 
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. 
 
You’ll find our 550+ team currently across 11 locations and 9 time zones. 

The Role

Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

As a Senior Business Analyst (Salesforce), you will enable high-quality business solutions in an Agile context, delivering valued outcomes and empowering key stakeholders to make informed decisions within Pepperstone. You’ll support delivery by facilitating clear and open communication between business teams, developers, and product managers. You may also be expected to provide leadership to assist with squad cadence, contributing to solutions that meet the information technology needs of Pepperstone and our customers.

As our Senior Business Analyst (Salesforce), your key responsibilities include, but may not be limited to: 

• Support Agile teams in delivering high-quality business solutions for key stakeholders within Pepperstone.
• Engage with stakeholders, users, vendors, and subject matter experts to identify, develop, document, and validate detailed requirements (user stories, acceptance criteria, process maps, data models), demonstrating Agile behaviours across our client onboarding lifecycle, from sign-up to first trade.
• Provide ongoing reporting and updates to both business and technical stakeholders regarding requirements and proposed solutions.
• Consult with the business and product managers to shape the product backlog, using Agile practices to prioritise based on business value.
• Collaborate with product managers and initiative owners to support the development of business cases.
• Provide multi-disciplinary teams with clarity on epics, user stories, business-driven acceptance criteria, and test cases.
• Assist with the elaboration of user stories and requirements, supporting team members as needed.
• Proactively support the uplift of Agile practices and foster a culture of continual improvement.
• Assist with the planning of demos and product/system testing.
• Participate in and facilitate (where required) relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration/Release Planning, Showcases/Sprint Review, Retrospectives, Workshops, etc.
• Participate in the creation of low or high-fidelity prototypes.
• Support testing and validation of Salesforce features, including UAT and regression testing.
• Stay informed on Salesforce platform updates and assess their impact on business processes.

About You

• Ability to build strong stakeholder relationships, keep them informed on progress, and seek/provide support as required.
• Experience as an application-focused Business Analyst in a similar product-driven scale-up/start-up, with clear knowledge of best practice Agile BA principles.
• Familiarity with Salesforce release cycles and managing business readiness for platform updates.
• Experience defining reporting requirements and working with Salesforce dashboards and analytics tools.
• Salesforce Business Analyst or Administrator certification is highly regarded but not essential.
• Demonstrated ability to undertake business analysis within an Agile environment, with experience in requirement elicitation, documentation, and management.
• Ability to work effectively both independently and as part of a team.
• Demonstrated functional and conceptual understanding of technology and logic.
• Proven ability to quickly learn new business domains and technical applications.
• Creative problem-solving skills, initiative, and a strong analytical and growth mindset.
• Ability to work with both technical and non-technical stakeholders, adjusting communication style accordingly.
• Commitment to living the Pepperstone values.
• Dedication to ongoing learning and development.

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme 

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard 

• Ongoing personal development & learning opportunities 

• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 

• 3 paid volunteering days per year & Workplace Giving Program 

• Frequent events and celebrations including a standard weekly social 

• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne 

• Best in class end of trip facilities including bicycle parking, change rooms & showers 

• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas 

More About Pepperstone   

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/  

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.  

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.  

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.  

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.  

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.  

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