Senior Business Analyst - Salesforce

About the Role:

Grade Level (for internal use):

10

Job Title: Senior Business Analyst - Salesforce

Location: Islamabad

About the Role: We are looking for a proactive and detail-oriented Salesforce Administrator with strong business analysis skills to join our dynamic team. The ideal candidate will bring a deep understanding of Salesforce platform capabilities along with the ability to translate business needs into effective technical solutions. Hands-on experience with tools such as Conga Composer, Conga Grid, DocuSign, and X-Author is essential.

Key Responsibilities:

• Partner with business stakeholders to gather, analyze, and document functional requirements.
• Configure and optimize Conga Composer and Conga Grid using standard (out-of-the-box) features to streamline business processes.
• Troubleshoot and support DocuSign integrations within Salesforce to ensure efficient and reliable electronic signature workflows.
• Design and configure X-Author templates for streamlined document generation and user-friendly data presentation.
• Collaborate in User Acceptance Testing (UAT) cycles, including test case execution, issue resolution, and production readiness validation.

Required Skills & Qualifications:

• 2–4 years of experience as a Salesforce Administrator, with proven business analysis capabilities.
• Hands-on expertise in Conga configuration and solution enhancements.
• Proficiency in identifying and resolving DocuSign integration issues within Salesforce.
• Working knowledge of X-Author and the ability to tailor templates to meet business requirements.
• Strong verbal and written communication skills; capable of engaging with stakeholders across all levels.
• Ability to manage and prioritize multiple tasks in a fast-paced, agile environment.

Preferred Qualifications:

• Salesforce Administrator Certification or higher.
• Experience working within Agile frameworks and familiarity with project tracking tools like Azure DevOps.
• Understanding of Salesforce data management, validation rules, and data quality best practices.

#LI-USA

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)